Night Desk Clerk

Night Desk Clerk

Join our team as a Night Auditor at Aloft Nashville West End!

Are you detail-oriented and skilled at managing operations during the overnight shift? We're seeking a dedicated Night Auditor to ensure smooth hotel operations and exceptional guest service overnight, generally 11pm to 7am. In this role, you will be responsible for independently handling audit work, managing front desk operations, and ensuring security and accuracy.

Your Role:

As a Night Auditor, you will oversee the hotel's operations during the overnight shift, handling audit tasks, front desk responsibilities, and ensuring guest satisfaction. Your mission is to maintain accuracy in all transactions, manage nightly procedures, and provide excellent service. Some of your key responsibilities include:

• Complete the Night Audit checklist for computer procedures and run all reports as required for audit completion.
• Balance the day's work (i.e., movie revenue, telephone postings, valet, laundry, server and desk agent's paperwork, etc.).
• Maintain cashiering responsibilities.
• Ensure public areas are clean, locked and secured.
• Assist guests at the Front Desk with any check-ins, check-outs, or inquiries.
• Follow safety and emergency procedures according to hotel standards.
• Complete the initial direct bills daily and place on GM desk; Attach all folio/banquet check back-up to the bills.
• Transfer the master or house accounts, as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed.
• Deliver or assign delivery of Express Check-Out's.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• Other duties as assigned.

What We're Looking For:

• At least 1 year of progressive experience in hotel front desk operations.
• Previous Supervisory responsibility or Night Auditor experience preferred.
• High School diploma or equivalent required; 2 to 4-year college degree helpful.
• Knowledge of Accounting Principles & proficiency with Windows operating systems
• Ability to work independently and handle problem-solving and emergency situations effectively.

What We'll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
• Vacation & Paid Time Off – Take time to relax and recharge.
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them with this flexible benefit.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.