Front Desk Supervisor
Hilton
Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Duties and Responsibilities
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Completes established check-in procedures for arriving guests and guest departures in order to close the guest account and make the room available for the next guest.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
- Requires understanding of all hotel front office procedures.
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to communicate information and hotel services to management and guests.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Nashville, TN vacancy
- ...Front Desk Supervisor White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel...SuggestedHourly payShift work
White Lodging
Nashville, TN6 days ago $22 - $24 per hour
...We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the...SuggestedLive inFlexible hoursShift workNight shiftIsland Hospitality
Nashville, TN11 hours ago- ...this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Supervisor Full Time Noelle, Nashville, TN, US 5 days ago Requisition ID: 6558 Noelle serves as a gathering place for some of the city'...SuggestedFull timeShift workNight shiftWeekend workAfternoon shift
Noelle
Nashville, TN1 day ago - ...Description JOB OVERVIEW: Provides guidance and leadership to Guest Service associates as the Front Desk Supervisor ensuring consistent quality customer service is delivered. REPORTS TO: Front Office Manager/Front Desk Manager ESSENTIAL JOB FUNCTIONS Communicate effectively...SuggestedContract workLocal areaImmediate start
Crescent Hotels & Resorts
Nashville, TN1 day ago - Competitive Pay starting at $18/hr+ BONUS What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all...SuggestedWork at office
The Joint Chiropractic
Nashville, TN2 days ago $54k - $58k
Pyramid Global Hospitality in Nashville, TN is seeking a Front Desk Supervisor to oversee daily operations and ensure excellent guest service. Responsibilities include supervising staff, handling complaints, and managing reservations while maintaining hotel policies. The...$18 - $19 per hour
Join The Joint Chiropractic Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative...Work at office- ...Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team! SHG is an organization whose... ...of three (3) years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager, etc.). Minimum of High School...Daily paidFull timeImmediate startFlexible hoursNight shiftWeekend work
RadNet
Nashville, TN1 day ago - ...telehealth, and DAILY PAY through our partner ZayZoon!! Primary Responsibilities Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence. Schedule guest service team members according to labor...Daily paidTemporary workLocal area
Home2 Suites by Hilton Alcoa Knoxville Airport
Nashville, TN3 days ago - ...Nashville, a rare opportunity awaits to shape the narrative of unparalleled guest care and operational finesse. Your Role Mastermind the Front Office operations, ensuring seamless efficiency and exceptional guest service that aligns with profit objectives. Navigate intricate...Temporary workWork at office
Hampton by Hilton
Nashville, TN23 hours ago - ...Front Office Supervisor Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an... ...Education and Experience In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate...Daily paidImmediate startFlexible hoursNight shiftWeekend work
- ...perks and more What We're Looking For An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest... ...quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are A natural leader with...Work at officeWeekend workAfternoon shift
Loews Hotels
Nashville, TN11 hours ago - ...Schulte Hospitality Group is seeking a Front Office Manager to oversee our hotel operations in Nashville, TN. This leadership position requires at least three years of experience in a similar role, and a commitment to providing exceptional guest services. You will enhance...
RadNet
Nashville, TN1 day ago - ...Herschend isseekingahospitable and proactive Front OfficeSupervisor to leadour newest hospitality venture, Dolly Parton’sSongTeller Hotel, locatedin the heart of Downtown Nashville.The ideal candidateis hands-on,brings a heart for hospitality and an exceptional talent...Work at officeLocal areaWorldwideShift workWeekend workAfternoon shift
Songteller Hotel
Nashville, TN2 days ago - JobTarget helps you cut through the noise to reach and convert the best candidates. Our unified platform uses data and automated technology to help you efficiently manage applications and connect with quality talent - regardless of which recruitment systems you already...For contractors
BlueGreen Alliance
Nashville, TN2 days ago $65k
...Nashville Yards, Autograph Collection Description The Assistant Front Office Manager plays a key leadership role in ensuring the delivery... ...’ll Shape The Experience & Future Lead and supervise the Front Desk and related guest service departments, including hiring,...Daily paidNight shiftThe Union Station Nashville Yards, Autograph Collection
Nashville, TN4 days ago$54k
...Position Summary What you will have an opportunity to do: Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check‑in/out processes, and efficient management of reservations and guest inquiries. This role includes...Work at officeFlexible hoursPyramid Global Hospitality
Nashville, TN3 days ago- ...satisfaction are met. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed). Be thoroughly acquainted with the AM and...Local areaShift workNight shift
Omni Hotels
Nashville, TN23 hours ago - ...-specific employee discounts ~ Long term/short term disability ~ Life insurance Primary Responsibilities Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations...Temporary workWork at officeLocal areaImmediate startShift work
$85k
Front Office Senior Manager Onsite in Nashville, TN Salary up to $85,000 base + bonus We are working closely with a great client to identify a Front Office Senior Manager to lead guest-facing operations and elevate the overall arrival and departure experience. This leadership...Flexible hours- Introduction Are you ready to manage in a new era as a Emergency Room Nurse Manager where building a healthier tomorrow is more than a job? Our TriStar Summit Medical Center team is committed to partnership, innovation, legacy and improving more lives in more ways...Full timeTemporary workPart timeFlexible hours
$25.48 - $28.85 per hour
...successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee... ...and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain...Hourly payFull timeWork experience placementRemote workShift workGaylord Hotels
Nashville, TN3 days ago$23.5 per hour
JOB MOBZ is seeking an Office Admin to join their Nashville, TN office. As the Office Admin, you will be the first point of contact for visitors and will oversee daily office management. Your role includes welcoming guests, assisting with printer support, and managing ...Hourly payFull timeWork at officeJob MobZ
Nashville, TN1 day ago$20 - $39 per hour
...Front Desk Assistant/Care Coordinator Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions...Hourly payTemporary workWork at officeDay shiftNuvia Dental Implant Center
Nashville, TN4 days ago$54k - $58k
Pyramid Global Hospitality Front Desk Supervisor Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity...Local areaWorldwideFlexible hours$80k
...America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our... ...by an Evolution team member and never left unattended without a Supervisor or Manager. Work with the Supervisor frequently to stay close...Work experience placementSeasonal workImmediate startAfternoon shiftEVOLUTION PARKING & GUEST SERVICES
Nashville, TN3 days ago- ...Join us and discover all that we have to offer. Job Summary The Guest Services Manager is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest relations, guest services, and concierges; including profitable financial management...Local areaImmediate startFlexible hoursShift workWeekend work
Northwood Hospitality
Nashville, TN3 days ago - ...Nashville Yards, Autograph Collection is looking for an Assistant Front Office Manager to enhance guest experience and operational... ...ideal candidate will have at least 2 years of experience in front desk operations and a commitment to high service levels. Benefits include...
- Songteller Hotel in Nashville seeks a Listening Room Restaurant Manager to lead operations, ensuring high-quality food service and enriching guest experiences. Ideal candidates should have 3+ years in food & beverage management, with a passion for storytelling through ...
SongTeller Hotel
Nashville, TN2 days ago - Discovery Nashville Management LLC is hiring a Comfort Station Supervisor for Troubadour Golf & Field Club near Nashville, TN. This full-time role involves overseeing daily operations, managing staff, and ensuring exceptional service for members and guests. Ideal candidates...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches
- assistant front office manager Nashville, TN
- front office supervisor Nashville, TN
- hotel front desk manager Nashville, TN
- front office manager Nashville, TN
- front desk supervisor Nashville, TN
- front desk coordinator Nashville, TN
- reception Nashville, TN
- fitness front desk Nashville, TN
- hotel front desk Nashville, TN
- medical screener reception technician Nashville, TN