Dual Hotel Assistant General Manager

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Dual Hotel Assistant General Manager at the Courtyard Happy Valley Phoenix North.

This position comes with a $1,000 SIGN ON BONUS!!!*

Why You’ll Love Working with Us The Courtyard Happy Valley Phoenix North is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.

Guest Experience & Team Leadership

Provide exceptional guest service while setting high service standards for the Front Desk team to follow

Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction

Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

Cultivate a supportive, inclusive, and engaging work environment where team members can thrive

Ensure the safety of guests and team members by upholding all safety procedures and standards

Support service quality by addressing guest concerns and initiating prompt, effective solutions

Financial & Front Office Administration

Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices

Assist with accounting functions including billing, reporting, and financial reconciliation

Monitor and support procedures related to inventory, key control, and monetary handling

What does success look like in this role?

Three years of related work experience in hotels

At least two years in a hospitality management position

Strong organizational skills and attention to detail

Ability to handle pressure with poise and finesse

Strong leadership and a professional image

Strong customer service skills to include problem-solving and complaint resolution

Ability to work in a fast-paced setting

What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Happy Valley Phoenix North.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day – earn bonuses for going above and beyond to support team and guests

Everyone Sells – earn cash for bringing in business to our properties

Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus – earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Health Savings Account

Structured bonus program

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is an Equal Opportunity Employer.