Banquet Houseperson

House Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Overview

The House Attendant is the main support to the Banqueting Teams and helps them reaching common goals and above all our guests satisfaction. You will set up, break down, and service all meeting rooms, event space and banquet public areas according to Hotel standards, and specific requests, always looking to enhance our guests' experience.

Responsibilities

• Maintain established cleaning schedules of meeting rooms, back of house and front of house spaces
• Supply and replenish meeting rooms with fresh table cloth, clean glasses, bottles of water, etc.
• Set up and breakdown meeting rooms according to function sheet, including carrying tables and chairs
• Read and visually verify information in a variety of formats
• Look after all banquet equipment, which includes identifying and reporting damaged items
• Helps guide and monitor outside vendors during load in and load out
• Occasionally drive Banquet van to and from offsite event spaces
• Perform other reasonable job duties as requested by supervisor

Qualifications

• Good verbal and written communication skills
• Exceptionally detail oriented with impeccable service and presentation standards
• Must be able to pass an MVR to drive Banquet's van
• Must be able to lift and move objects upwards of 50lbs
• Ability to multi-task, and handle stressful situation in a calm and professional manner
• Must have excellent customer service and communication skills to work with tenants
• Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests