PATIENT FINANCIAL SERVICES REPRESENTATIVE

Patient Financial Services Representative

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Job Description:

Collect and enter patient prepayments and send appropriate payment documentation to the AR Department for processing.

Under the direction of the Patient Financial Services Manager, run daily reports to aide in the pre-admission patient communication and ongoing authorization processes.

Monitor daily new admissions and correspond with Central intake and the AR Departments regarding status of referral entries and insurance verifications.

Scan pre-admission financial information and any authorization correspondence into patients' charts.

Sort and distribute any incoming mailed correspondence from patients, clinical offices, other departments, and/or insurance companies.

Assemble and mail the follow-up admission financial packet to the patient.

Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.

Under the direction of the Patient Financial Services Manager, print appropriate clinical documentation from patients' charts for authorization requests.

Under the direction of the Patient Financial Services Manager, enter all authorization approvals into the appropriate areas of the patients' charts once received.

Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.

Under the direction of the Patient Financial Services Manager, conduct year-end reviews of all active patient accounts.

Job Requirements:

High-School diploma required.

2 years of experience in finance utilizing people skills.

Experience in patient financial services (i.e. insurance benefits, payment plans, etc.)

Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.

Possess knowledge of medical as well as billing terminology and is skilled in reading, understanding, and utilizing on a daily basis.

Excellent communication skills.

Must possess the ability to work efficiently in a fast-paced environment with frequent interruptions.

Strong organizational skills and time management abilities.

High computer proficiency and ability to navigate database systems; ability to generate multiple reports and MS Office products.

Experience specifically in home health/hospice/palliative care patient services preferred.

Visit for more information. Background checks/drug-free workplace. EOE.