Director of Emergency Services

Embracing Lightshare's mission, vision and our five Pillars is important for our work at Lightshare. Our five pillar embrace the following:: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).

Benefits available to our employees:

Lucrative vacation time - 168 hours


Mental Wellness Days - 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental - accident, hospital indemnity and critical illness.

POSITION PURPOSE

The Director of Emergency Services provides strategic, operational, and clinical leadership for Lightshare's Emergency Services operations. This position is responsible for ensuring the delivery of safe, timely, coordinated, and high-quality behavioral health and substance use services to individuals experiencing acute or emergent needs.

The Director oversees the overall performance of Emergency Services, including crisis response, emergency admissions, assessment, stabilization, disposition, patient flow, staffing, regulatory compliance, and coordination with hospitals, EMS, law enforcement, courts, community partners, and internal programs.

The Director is accountable for developing effective systems, monitoring department performance, establishing measurable expectations, developing leaders, and ensuring Emergency Services operates in alignment with Lightshare's mission, strategic objectives, regulatory requirements, and standards of care.

KNOWLEDGE, SKILLS & ABILITIES

• Emergency behavioral health operations.
• Crisis intervention and stabilization.
• Patient flow and admissions.
• Behavioral health and substance use treatment systems.
• Regulatory compliance and accreditation.
• Staff development and performance management.
• Budget management.
• Data analysis and KPI development.
• Quality improvement.
• Risk management.
• Conflict resolution.
• Community partnership development.
• Electronic health records and healthcare technology.
• Strong written and verbal communication.
• Strategic planning and execution.

CARF & REGULATORY ALIGNMENT

The Director of Emergency Services is accountable for maintaining operational readiness and compliance with applicable:

• CARF
• AHCA
• DCF
• Medicaid
• Managing Entity
• HIPAA
• Applicable Florida behavioral health statutes and regulations
• Lightshare policies and procedures
• Applicable contractual requirements

MINIMUM QUALIFICATIONS

• Bachelor's degree in Behavioral Health, Healthcare Administration, Social Services, Nursing, Psychology, or related field required.
• Master's degree preferred.
• Minimum of 5 years of progressive healthcare or behavioral health experience .
• Minimum of 3 years of management or leadership experience .
• Experience overseeing emergency, crisis, behavioral health, substance use, or related services.
• Demonstrated experience managing multidisciplinary teams.
• Knowledge of behavioral health crisis systems and emergency services.
• Strong understanding of regulatory and accreditation requirements.
• Strong organizational, analytical, and communication skills.

Director is responsible for strategic leadership, emergency operations, crisis and emergency response, admissions and patient flow, staff development, quality and performance improvemet, regulatory and compliance, Community and eternal partnerships, financial and resource management, operational excellence, continuance improvement.

Equal Employment Opportunity

Lightshare Behavioral Wellness & Recovery is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Lightshare provides reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require an accommodation to apply, please contact Human Resources.

All employment decisions are based on qualifications, merit, business needs, and other lawful considerations.