Seasonal CS Leader: Guide a 30-Agent Team
Minted
Minted in San Francisco is seeking a hands-on CS supervisor to lead a large remote team delivering high-touch service. You will guide 30 Assistants and 2 Specialists, coach performance, monitor real-time queues in Salesforce, and partner with Shift Managers to balance workloads during peak seasons. Responsibilities include onboarding seasonal staff, surfacing trends from case data, and delivering regular coaching updates to leadership to improve CSAT and efficiency. #J-18808-Ljbffr Minted
Vacancy posted 1 day ago
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