Solutions Architect

We've unlocked a market opportunity worth $700B+. Within a couple of months of starting, we were working with Fortune 500 customers who had a real and urgent need for what we're building. We're seeing sizable market demand and real customer love for the problems we're tackling. We're hiring our first Solutions Architect to own the technical backbone of how Fragment connects to enterprise customers. Every deal we close runs through a customer's IT organization: architecture reviews, security questionnaires, integration design, and then the actual work of connecting Fragment to their systems of record. Today, our first integrations run against customer SAP instances — each one unique, each one critical to revenue. You'll be the person who walks into those rooms with credibility, gets customer IT to yes, and then delivers the integration yourself. This is the first role of its kind at Fragment, and it directly determines how fast deals close and how fast customers go live. You’ll work in lockstep with the Account Executive driving the deal and the Agent Strategist who owns the deployment. They own the business conversation; you own the technical one. Company Highlights The Team: Our CEO previously led and scaled three of Zoom's products past $300M in revenue, and our CTO is an ex-AI researcher who has spent his entire career in enterprise AI, leading engineering teams from seed through Series C. The broader team includes repeat VC-backed founders, Caltech PhDs, former quants, chess masters, Six Sigma Master Black Belts, and one very enthusiastic Bonsai grower. Market Demand: We have several Fortune 500 customers, mid-8-figures in active pipeline, and customers actively championing us to their networks. Our marketing and CAC to get here has been $0. Hypergrowth: 30x revenue growth in the first half of this year, with the majority of our pipeline coming from customer references. Product: We pride ourselves on our depth of our experience building agents, and on our continued diligence in leveraging the latest technology. We hold a high bar of excellence that starts with the founding team. What We've Built Every large enterprise runs procurement software. Coupa, SAP Ariba, Jaggaer, GEP. These systems digitize the process, but they don't resolve exceptions. When a 3-way match fails, when a change order hits after goods receipt, when a duplicate invoice slips through across ERPs, those platforms route the problem to a human. The human investigates, makes a judgment call, and closes the loop. That's why organizations have large workforces doing work that is repetitive, rules-based, and high-volume, rather than the high-value strategic work. Fragment replaces that repetitive non-value work with AI agents that actually resolve exceptions end to end. Not routing. Not flagging. Resolution. Our platform reasons across ERP systems, procurement documents, supplier data, custom databases, SaaS solutions, and tribal knowledge simultaneously. It doesn't require a rip-and-replace. It doesn't need months of integration work. It deploys on top of whatever systems a customer already runs and starts resolving exceptions autonomously. In deployments with Fortune 500 customers, we've realized dramatic reductions in the amount of time a buyer and an AP analyst spend chasing exceptions every day. We are the only company that profits from procurement process exceptions going to zero. What You'll Do Pre-Sales Technical Leadership. Join active deals alongside the AE and Agent Strategist as the technical authority in the room. Run architecture discussions with customer IT, explain exactly how Fragment connects to their ERP landscape, and scope integration feasibility before the contract is signed. When a customer's enterprise architect asks how we handle their heavily customized SAP instance, you're the person with a credible, specific answer. Security & IT Reviews. Own the security review track that can make or break enterprise deal timelines. Drive infosec questionnaires, data residency and access-control discussions, network and firewall design conversations, and compliance reviews from first call to sign-off. You know this motion, you've run it before, and you keep it moving so deals don't stall. Hands-On Integration Delivery. This is a hands-on-keyboard role, not a whiteboard role. Post-signature, you build the integrations yourself: connecting Fragment to customer SAP instances (think IDocs, BAPIs, OData services, RFCs, SAP Integration Suite/CPI) and to the adjacent systems around them. Every customer's landscape is different — heavily customized ECC here, S/4HANA with strict middleware policies there — and you get productive in each one fast. Integration Architecture & Playbooks. As the first hire in this function, you'll define the patterns everyone after you uses: reusable connector designs, integration runbooks, security review response libraries, and the documentation that turns your individual expertise into a scalable capability. What starts as SAP expands to Oracle, Coupa, and whatever our customers run next — you'll shape how we approach all of it. Product Partnership. Work directly with our engineering team to harden and expand Fragment's integration layer. Surface what real customer landscapes demand, pressure-test connector designs against actual enterprise environments, and bring field learnings back so the platform gets easier to connect with every deployment. This is a startup. You'll go deep on enterprise integrations, but you'll also be pulled into whatever needs to get done. If you need a clearly scoped job description to be comfortable, this isn't the right fit. Who You Are You're senior enough to be credible in front of a Fortune 500 enterprise architect on day one, and hands‑on enough to ship the integration yourself in week one. You've spent your career where enterprise software meets enterprise IT, and you have real depth in SAP landscapes — with the range to flex beyond them. You might come from one of these paths: The SAP integration veteran. You've spent years in an SAP consultancy or an enterprise SAP Center of Excellence building interfaces between SAP and everything around it. You know PI/PO, CPI/Integration Suite, IDocs, BAPIs, and OData cold, and you've sat across from customer IT and security teams — not just behind a project manager. The enterprise SaaS solutions architect. You've been the technical counterpart to sales at a company that sells into SAP shops — an iPaaS vendor, a procurement platform, an enterprise data company. You've scoped integrations pre‑sales, survived infosec questionnaires, and then delivered what you promised. The integration‑platform architect. You come from the middleware world (MuleSoft, Boomi, SnapLogic, Workato, or similar) with deep, repeated exposure to SAP environments. You think in APIs, auth patterns, and data mappings, and you've connected platforms to a dozen different ERPs. Whatever the path, we're looking for 10+ years of relevant experience, with substantial time spent integrating to or within SAP environments. Regardless of background, you are someone who: Is credible with enterprise IT on day one. You can hold the room with a Fortune 500 enterprise architect, a CISO's team, and a skeptical SAP Basis admin — and leave with their confidence. Stays in the weeds by choice. You've had chances to move into pure architecture or management and kept building instead. You measure your week by integrations shipped, not diagrams drawn. Ramps on unfamiliar landscapes fast. No two customer SAP instances look alike. You've walked into heavily customized, poorly documented environments before and found your footing in days, not months. Flexes beyond SAP. Our customers also run Oracle, Coupa, Ariba, and homegrown systems, sometimes all at once. SAP is where we need you deepest today; enterprise integration breadth is where this role goes. Treats security reviews as a craft, not a chore. You know the difference between a security review that stalls a deal for a quarter and one that closes in three weeks, and you know how to run the second kind. Takes ownership under pressure, with an instinct to run toward the fire. Nice to Have Experience at an early-stage company, or as the first hire in a function you then built out Exposure to Oracle ERP (Fusion, EBS), Coupa, Ariba, or other procurement/source-to-pay platforms Familiarity with SOC 2, ISO 27001, or enterprise compliance processes from the vendor side Exposure to the agentic AI ecosystem, LLMs, or automation platforms ABAP literacy — enough to read and debug what's happening inside a customer's system #J-18808-Ljbffr