Customer Representative (Financial Services)

Job Description

Job Description

Member Service Representative (Financial Services)
Location: Marysville, OH 43040
This position is ONSITE in Marysville, OH , must be able to commute to Marysville, OH

Pay Rate : $18–$22 per hour based on experience

Must be able available to work monthly rotating shifts: Monday – Friday
8am-4:30pm , 8:30am-5pm, 9am-5:30pm, 9:30am-6pm

About Us:
We are dedicated to providing outstanding financial services to our members. We’re looking for enthusiastic Member Services Representatives to join our team and deliver exceptional support in a fast-paced call center environment.
Roles and Responsibilities:

• Answer inbound calls from members, providing prompt and courteous assistance.
• Efficiently navigate multiple systems while adhering to internal policies, procedures, and regulatory guidelines.
• Process a wide variety of member service requests, including transactions, basic account maintenance, and card-related activities.
• Complete loan applications for members accurately and efficiently.
• Assist members with Digital Banking Services troubleshooting and support.
• Demonstrate full knowledge of products and services, offering appropriate solutions to members to retain and build financial relationships.
• Communicate effectively with members using both verbal and written skills.
• Promote a positive member experience with every interaction.

Qualifications:

• Prior experience in a customer service or call center environment preferred.
• Strong multitasking and computer navigation skills.
• Excellent verbal and written communication.
• Ability to learn and retain information about financial products and digital tools.
• Demonstrated problem-solving and troubleshooting skills.
• Flexible, team-oriented, and reliable.

What We Offer:

• Training and professional development
• Supportive team environment
• Opportunities for growth within the organization

Company Description
A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.