Loan Support Customer Service Representative

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Loan Support Customer Service Representative t o work at Premier Federal Credit Union in Marysville, Ohio. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: $18-$22/hour
Based on Experience in the Financial Industry and/or Call Center

This is a 6 month contract

This position is ONSITE in Marysville, OH must be able to commute to Marysville, OH

Why you should apply to be a Loan Support Customer Service Representative:
• Competitive pay rate reflecting your experience in the financial industry or call center environment.
• Opportunity to work in a fast-paced, dynamic call center environment.
• Gain valuable experience in consumer lending products and services.
• Be part of a supportive team dedicated to exceptional member service.

What’s a typical day as a Loan Support Customer Service Representative? You’ll be:
• Handling inbound member calls related to consumer lending products and services while navigating multiple systems.
• Assisting members throughout the loan process, answering questions regarding loan products, rates, terms, application requirements, and loan status updates.
• Supporting loan funding activities by making outbound calls to members regarding loan decisions, verifying documentation, coordinating loan closings, and ensuring loans are funded accurately and timely.

This job might be an outstanding fit if you:
• Have experience in the financial industry or call center environment (must have).
• Possess strong verbal and written communication skills to deliver exceptional member service.
• Are able to work efficiently in a fast-paced environment while adhering to credit union policies, procedures, regulatory requirements, and lending guidelines.

What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Loan Support Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

With Kelly®, it all adds up.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.