Dolly Parton's Stampede - Call Center & Guest Services Lead
Dolly Partons Stampede Pigeon Forge
Job Description
Job Description
We are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our Guest Service Lead is a part of each attraction, Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, Titanic, and The Comedy Barn. Join our team so we can "Greatly Exceed Expectations" together!
Availability must include nights and weekends.
Essential duties and responsibilities:
- Assist all guest service agents in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.
- Accurately run reports using various tools.
- Consistently reflect a courteous, upbeat, and positive attitude towards co-workers and guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
- Maintain and display a working knowledge of the theaters and attractions.
- Resolve mistakes, errors, and issues related to bookings and or reservations.
- Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
- The guest service lead handles a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.
Qualification Requirements:
- At least 18 years of age.
- Availability to work nights, weekends, and holidays.
- Education requirements include a high school diploma / GED or equivalent combination of education and experience.
Physical Demands:
- Continuous sitting and stationary work.
- Continuous hearing and oral communication at a conversational level and at a high acuity level, in person and via phone.
- Continuous work with computers and ticketing systems.
- Occasional standing and walking on level ground as well as up and down steps.
- Occasional exposure to changes in temperature and humidity.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Dolly Parton's Stampede - Call Center & Guest Services Lead in Pigeon Forge, TN vacancy
- ...Taco Bell-Dolly Parton is currently hiring a full time or part time Restaurant... ...supervise their team but lead it to acheive their goals. A... ...satisfaction, quality service, compliance with store policies... ...standards. -Supervise service of guests, being watchful of signals...SuggestedFull timePart timeCurrently hiringImmediate startShift work
Taco Bell-Dolly Parton
Sevierville, TN4 days ago $18 per hour
...Teams are the best in the business! Our Food Service Team Members give the absolute best... ...respecting and appreciating each other and our guests and working every day with honesty and... ...from our management teams to our Support Center. Many team members across the company...SuggestedHourly payFull timePart timeHome officeFlexible hoursShift workWeigel s
Sevierville, TN1 day ago$18 per hour
...teams are the best in the business! Our food service team members give the absolute best... ...respecting and appreciating each other and our guests and working every day with honesty and... ...from our management teams to our support center. Many team members across the company...SuggestedHourly payFull timePart timeFlexible hoursShift work- Kana Hotel Group in Pigeon Forge, TN is seeking a Front Office Supervisor to lead the guest services team and ensure consistent brand standards across shifts. You will oversee scheduling, training, and performance, while driving guest satisfaction and operational excellence...SuggestedAll shiftsShift workWeekend work
- ...accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a... ...passionate about providing a great guest experience, Chipotle is a longtime leader... ...brand with a demonstrated purpose as it leads the way in digital, technology and sustainable...SuggestedWork at officeLocal areaShift work
Chipotle Mexican Grill
Sevierville, TN4 days ago - ...customer experience by ensuring safe and quality food is prepared and served; Train and develop restaurant crew to provide excellent service; Monitor and enforce food safety practices on the line and daily procedures; Oversee crew breaks, shift changes, and line schedules...Work at officeShift work
Chipotle
Sevierville, TN1 day ago $16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Sevierville, TN1 day ago- ...kind beer market and pub experience where guests can explore an extensive craft beer... ...Manager with a strong bar background to lead our team and deliver the relaxed, genuine... ...operation. What You'll Do Guest Experience & Service Standards Ensure the restaurant and bar consistently...Daily paidFull timeCasual workFlexible hoursShift workAfternoon shift
Poppy Bank
Pigeon Forge, TN5 days ago - ...interested (and we sure hope you are), let’s get together. Managers lead shifts every week, making sure customers get a fast, accurate,... ...and reporting results back to their team and other managers. Guest Service Department Manager Responsibilities Ensure Crew and Managers...Shift work
McDonald
Sevierville, TN3 days ago - ...Resort team, you will meet and engage with guests who have arrived to enjoy all the Great... ...organization that is built on the idea of service to others and on the idea of making... ...management and phone system Answer all phone calls to the front desk and operator, transfer...Daily paidLocal areaFlexible hoursShift workNight shiftAfternoon shift
Westgate Resorts
Gatlinburg, TN5 days ago - ...Overview Holiday Inn & Suites Pigeon Forge is a welcoming, full-service hotel in the heart of the Smoky Mountains where families,... ...everything this incredible region has to offer. As Guest Service Lead, you are a key member of the front of house team, stepping up...Daily paidFlexible hoursShift workNight shiftAfternoon shift
Poppy Bank
Pigeon Forge, TN4 days ago - ...our restaurants. This individual is organized and displays excellent communication skills. Primary Responsibilities Establishes Guest Service and satisfaction as a priority through personal example Oversees the plate-to-plate Quality of our food Assist the Management Team...Casual work
Smoky Mountain Brewery
Gatlinburg, TN1 day ago - ...Posting Location: Holiday Inn & Suites - Pigeon Forge, 2905 Parkway, Pigeon Forge, TN, 37863, United States Job Category: Guest Service, Front Desk Management, Guest Service Manager Industry: Hospitality & Tourism, Accommodations, Hotels Required Degree: High...
Aatmos
Pigeon Forge, TN3 days ago - ...effective cost controls, development, training and retention of staff and Managers. Primary Responsibilities: *Establishes guest service and satisfaction as a priority through personal example * Assists the FOH/BOH Managers with recruiting, retaining, training...Hourly payCasual workEarly shift
Mellow Mushroom
Gatlinburg, TN4 days ago - ...dining experiences. This is an exciting opportunity to lead a talented front-of-house team, elevate service standards, and bring your passion for wine and... ...background in front-of-house operations and upscale guest service ~ Extensive knowledge of wine and whiskey...Flexible hoursShift workWeekend workAfternoon shift
New Day Executive Search
Gatlinburg, TN1 day ago - Major Job Responsibilities Financial Establishes labor and material budgets Review budget to actual labor and material report Manages all purchases Understands and reviews the P&L Client Management Day to day client contact ...
U.S. Lawns
Pigeon Forge, TN2 days ago $20 per hour
...and delivering fun and escapism for our guests is the goal we seek to exceed every day.... ...and offers guests upscale amenities and services. We offer an extensive pool recreation area... ...pickleball courts, Fin City entertainment center, fire pit, children’s playground, and Barkaritaville...Hourly payFull timeCasual workRelocationMonday to FridayShift workDay shiftAfternoon shift$19 - $20 per hour
...G Management, Hospitality, Hotel Management Industry Hospitality & Tourism, Hotel & Accommodations, Facilities & Housekeeping Services Required Degree High School Manage Others Yes Minimum Experience 1 Year Contact Information Name Jennifer Stalans...Aatmos
Pigeon Forge, TN3 days ago- ...provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't... ...with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Automotive...
Express Oil Change & Tire Engineers
Sevierville, TN1 day ago $55k - $60k
Job Title Location 1663 East Pkwy, Gatlinburg, TN, 37738, United States Base Pay $55,000.00 - $60,000.00 / Year Job Category Job Category Employee Type Full Time Exempt Required Degree High School Contact Information Name Jeff Glaspy Phone (***) ***-**** Email ****@*****.***...Full timeLuxury Coastal Vacations
Gatlinburg, TN5 days ago- ...Description Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every... ...necessary. • Monitor phone system performance and call quality standards. • Train and coach team members on...
Luxury Coastal Vacations
Gatlinburg, TN1 day ago - ...operations. This role is significant to lead with integrity and coach team members to... .... The MOD will support SMR’s promise for guest satisfaction and future hotel stays through... ...by example and teaching excellent guest service. Primary Essential Duties & Responsibilities...Immediate startAll shiftsFlexible hoursShift workWeekend work
$22.5 - $31 per hour
...pharmacy technician personnel. Leads training, coaching, and... ...assistance with products and services. Resolves customer complaints,... ...Completes patient and physician calls under the supervision of a pharmacist... ...messages from the support center or other key emails as required...Hourly payFull timeWork experience placementLocal areaFlexible hoursAfternoon shiftWalgreens
Sevierville, TN4 days ago- ...boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers... ...for them. You’ll work with your team to focus on customer service and get to the win the right way. We believe that if you...Full timeCasual workWork at officeFlexible hoursNight shiftDay shift
- ...operations and leadership. This role involves supervising associates, ensuring store safety and security, and providing excellent customer service. Candidates should have strong communication skills, prior customer service experience, and the ability to perform basic math. The...
Ross Stores, Inc.
Sevierville, TN2 days ago $100k
...Excellent opportunity to join a leading, national credit card processing company that has... ...of industry experience. Slice Merchant Services offers innovative payment processing solutions... ...own leads through a combination of cold calling and networking Proven outside or...Local areaSlice Merchant Services
Sevierville, TN5 days ago- Denny's is hiring a Restaurant Manager! As our Restaurant Manager, you’ll never be bored. You’ll be responsible for making sure our restaurant runs smoothly. We offer: Competitive compensation - [ salary and bonus etc] Insurance benefits after probationary period Bonus...
Ontario Trillium Foundation
Pigeon Forge, TN1 day ago - ...we stand for quality in all that we do. Our service and our food are guaranteed! Our team is fully committed to exceeding our guests' expectations by providing superior value... ...Management Benefits & Perks: Industry-leading compensation Over $5K/year manager comp...Temporary work
The Chop House
Sevierville, TN1 day ago $120k - $140k
...on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing... ...probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior....Work at officeLocal areaFlexible hoursLundbeck
Sevierville, TN5 days ago$16 per hour
...accounts by delivering exceptional customer service, selling new products to our customers,... ...life & disability insurance Industry leading 401(k) with company match Flexible Spending... ...Equal Opportunity Employer Rent-A-Center is an equal opportunity employer...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekday workRent-A-Center
Sevierville, TN5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Dolly Parton's Stampede - Call Center & Guest Services Lead. Be the first to apply!
Related searches