Client Service Representative

Client Service Representative (CSR) Presidio Way Pet Hospital | San Francisco, CA Full-time | Primary Care Love animals? Love helping people and being the friendly face of a team that genuinely enjoys what they do? We'd love to meet you! Do you thrive on supporting pet owners and ensuring their experience at the veterinary clinic is smooth and positive? Join our dedicated team as a Client Service Representative (CSR), where your communication skills, organization, and enthusiasm will make a lasting difference for pets and their families. We're looking for someone with heart, professionalism, and a drive to shine in a role where you can truly impact the client experience. Schedule Weekly rotation: 8am-6pm Monday, Tuesday, Wednesday, Thursday Monday, Tuesday, Wednesday, Saturday What You'll Do Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff Support billing, invoicing, and payment processing while answering client questions about services and fees Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment Our Facilities Primary Care Emergency Surgical Suite Dental Suite Diagnostics Specialized Equipment Benefits Shared impact bonus resulting from hospital profitability 50% discounts on care for all teammate pets *exclusions apply + free clinical exams Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 401(k) with 100% company match up to 4% Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility Employer-paid life and AD&D insurance to protect what matters most Short-term and long-term disability coverage to protect your income if life throws you a curveball. Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones. Company provided access to Calm app and Talkspace therapy services Paid time off, sick leave, and paid holidays to support your work-life balance Consistent growth opportunities to advance your career Annual engagement surveys so your voice shapes our workplace culture and policies Annual event to celebrate and recognize our wonderful teams Ready to grow your skills in a welcoming, upbeat hospital? Apply today and become a part of the Presidio Way Pet Hospital family!