Senior Implementation Manager

DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and advisors who serve them run trillions of dollars in debt, cash, and investments on DebtBook. About This Role The Senior Implementation Manager leads the design, configuration, and delivery of the DebtBook Treasury Management System. We’re looking for an experienced candidate to deliver cash, investment, and debt solutions that empower our enterprise‑level customers to gain more control over their treasury and liquidity operations. As part of our Customer Success team, you will take on assignments working with various government and nonprofit finance teams and deliver implementation projects to set customers up for success. You will be responsible for engaging DebtBook customers at all levels of their organization to promote the full and referenceable adoption of the DebtBook TMS. What You’ll Do Manage an implementation book of active projects across the enterprise segment Ensure a seamless implementation experience by facilitating the transfer of customer data, provisioning the profile, and setting up production functions Manage the full implementation lifecycle Identify and mitigate delivery risks and maintain ongoing project oversight Establish DebtBook best‑practice business system design and mitigate delivery risks Collaborate with internal DebtBook resources (Operations, Product, etc.) and coordinate with external integration partners like banks Proactively communicate with customers and stakeholders throughout the project Supply high‑quality training to customers on product functionality to foster production adoption and high rate of platform use Act as the voice of the customer internally at DebtBook Take ownership over the implementation process to drive efficiencies and continuously improve the overall customer onboarding experience What You Bring 3+ years of relevant implementation experience Treasury or finance background required Strong communication skills to establish trust and credibility with members of the customer organization Self‑motivated, with strong project management and organizational skills Strong desire to work with customers to demonstrate the value of the DebtBook application Willingness and ability to become a product expert on cash, investment, and debt areas of the application A passion for technology and how it can transform organizations Comfort in a fast moving startup environment with shifting business demands Benefits Competitive salaries plus equity (stock options) for all employees Comprehensive health, dental, and vision insurance, 401(k) with employer match (100% match on the first 3% and 50% match on the next 2%) Generous leave policies (including unlimited PTO) Professional development opportunities and tuition reimbursement Family and wellness perks DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law. #J-18808-Ljbffr DebtBook