Insights Program Manager

Job Description

Job Description

Insights Program Manager

Overview:

• We are the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
• We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to one of our offices, depending on what’s best for you and when it is important for your team to be together.
• We are looking for an Insights Program Manager to join our team. Do you want to build and deliver compelling data driven stories? As an Insights Program Manager, you will help our sales team utilize on demand scaled insights tools with advertising clients.
• Acting as a strategic business partner, you will scope out ambiguous requirements and showcase the power of data by turning it into actionable recommendations that address the needs of our client.
• Close partnership with your internal customers will provide unlimited learning and growth opportunities.
• Location : NYC NY
• Work Schedule : Full Time, Hybrid (2 Onsite days)

Responsibilities:

• Maintain and enhance scaled insights tools (automated dashboards, decks, and spreadsheets) using SQL, Python, and other technologies.
• Help sales, marketing, and product be more effective as the first line of response, triaging user-submitted Jira tickets and maintaining standard response times and levels of service
• Troubleshoot issues using all tools available, including SQL/Trino to explore and check necessary data
• Identify common themes across recurring problems and propose solutions to resolve these in upstream systems
• Develop scalable solutions where possible in conjunction with cross-functional teams to create long-term fixes to common issues
• Address business challenges by owning repeatable playbooks/narratives for debugging issues
• Interact one-to-one with individual technical contributors and sales stakeholders
• Create a collaborative work environment that fosters autonomy, transparency, mastery, innovation, and learning
• Manage and maintain project backlogs and ensure forward momentum with project execution
• Manage dependencies between multiple projects and proactively flag risks

Basic Qualifications:

• 2+ years of experience with data analysis, data storytelling, and data visualization tools (e.g., Tableau, Power BI, etc.) to turn data into insights
• 2+ years working with SQL to query large datasets (e.g., Pig, Hive, Presto, Spark SQL, etc.) and create scalable, compliant, and performant code
• 2+ years working with Python for data manipulation, batch processing, machine learning, statistical analysis, etc.
• Experience with an Issue Tracking and Resolution system (Jira, etc)
• Excellent communication, organization, and time-management skills
• Strong customer service skills to understand needs, convey complex technical information to non-technical audiences, and efficiently solve user problems

Preferred Qualifications:

• Experience creating requirements and project plans for analytic programs and tools, and re-prioritize based on impact and level of effort to complete
• Ability to manage multiple major concurrent projects
• Keen business sense and creative problem-solving skills
• Passion for leveraging data to drive action and impact
• You like to dream big, work collaboratively with a team to get stuff done, and know how to have fun along the way.

Suggested Skills :

• Communication
• Analytical
• Organization / time management skills

Compensation:

• $49.21 - $58.05/hr. (W2/Non-Exempt)

Req# 15961