Senior Director of Revenue Operations

Compensation: $150,000-$180,000 base salary plus variable, based on qualifications and experience.

About Ceros:

At Ceros, we believe that creating powerful digital experiences is essential for helping organizations tell their stories and differentiate their brands. In a world where buyers are inundated with endless digital noise, it’s critical for brands to deliver experiences that inspire, educate, and make a lasting impact on the audiences that matter most.

Our no-code content creation platform empowers businesses to transform the buying journey with rich, interactive experiences that capture the attention of buyers and drive enduring business outcomes. The platform makes it faster, easier, and more cost-effective to create premium digital experiences, allowing businesses to scale it across their go-to-market programs.

Today, Ceros powers some of the most engaging experiences on the web. In 2023 alone, interactive content created with Ceros — from websites to landing pages and pitch decks to case studies— was viewed more than half a billion times, with over 3 million comments added using MarkUp, our visual collaboration tool.

Working at Ceros means making an impact at scale. Our platform supports leading brands including Workday, Colliers, Getty, McKesson, and McKinsey. Ceros is backed by top-tier investors, including Sumeru Equity Partners, Grotech Ventures, and Greycroft.

The Role

Reporting directly to the Chief Revenue Officer, you will play a pivotal role within the GTM team, driving sustainable and efficient revenue growth.

You will lead the processes and tools that enable world-class GTM team productivity, acting as a strategic partner to Sales, Marketing, and other GTM leaders. Your responsibilities will include managing quarterly and annual planning, forecasting, segmentation, territory design, and the development and implementation of reporting and analytics across Sales and Marketing. This role is critical to our success.

The ideal candidate will be highly motivated and deeply focused on uncovering the key insights that shape GTM strategies and tactics. You'll excel at filtering actionable signals from data noise, designing detailed operational processes, and driving customer acquisition through a robust, data-informed approach.

We’re seeking a dynamic leader who can collaborate closely with our CRO on GTM strategy while also being hands-on in execution. You’ll ensure alignment and accountability across Sales and Marketing, identifying what’s working and what isn’t. Whether you're refining forecasting models, analyzing LTV:CAC, or presenting investment recommendations to the CEO, CFO, and CRO, you’ll bring a blend of strategic vision and operational precision to the role.

Key Areas of Responsibility

Strategic Leadership

• Design and implement a comprehensive revenue operations strategy that supports and aligns with the company’s overarching business objectives.
• Lead prospect and customer segmentation efforts, integrating data-driven insights to inform sales territory design and focus resources on the highest-value opportunities.
• Serve as a strategic partner to the executive leadership team, delivering actionable recommendations on revenue growth opportunities, operational improvements, and market trends and risks.
• Cultivate strong collaboration across Sales and Marketing teams to ensure alignment on objectives, strategies, and execution. Customer Success is another key stakeholder team.
• Align GTM teams by establishing shared goals, fostering clear communication, and coordinating efforts to enhance efficiency and effectiveness.
• Effectively navigate complex situations, leveraging strong leadership skills to build consensus and drive alignment across diverse teams.

Data-Driven Decision Making

• Develop and sustain a comprehensive GTM analytics framework to monitor KPIs and revenue trends across the organization.
• Build and scale advanced forecasting models that provide precise insights into future performance, enabling data-driven decisions on resource allocation, growth initiatives, and risk mitigation.
• Translate data insights into clear, actionable recommendations for executive leadership and GTM teams, identifying opportunities to optimize performance, improve customer retention, and drive revenue growth.
• Ensure transparency and accountability by delivering performance metrics and analytics to stakeholders in a concise, compelling manner that supports organizational alignment.

Operational Excellence

• Optimize revenue cycle operations by identifying and eliminating bottlenecks to enhance scalability and efficiency.
• Oversee the implementation and ongoing optimization of GTM systems and processes, including CRM, analytics platforms, and marketing automation tools, to maximize productivity and performance.
• Partner with our sales enablement function to support the delivery of training and resources to enhance sales productivity, reduce ramp times for new hires, and ensure predictable pipeline creation through effective quota setting and commission structures that align with business objectives and incentivize desired behaviors.
• Establish and manage a GTM operating cadence, creating consistent and accurate forecasting processes and pipeline management practices that enable proactive decision-making.

Proactive Market Adaptation

• Monitor industry trends, competitive activities, and evolving customer needs to inform strategic initiatives and ensure the company remains agile in dynamic market conditions.
• Lead efforts to integrate new methodologies and technologies into the GTM ecosystem, fostering innovation and maintaining a competitive edge in revenue operations.
• Champion change management initiatives, ensuring smooth adoption of new processes, tools, or strategies while maintaining alignment across teams.
• Support acquisition-related efforts by adapting GTM strategies to incorporate acquired assets and ensure their alignment with organizational goals.

Practical stuff we anticipate you having

• Bachelor’s Degree is required
• 7+ years of experience in revenue operations within B2B SaaS
• Proven track record of driving revenue growth through operational efficiency, data-driven decision-making, and strategic planning
• Proficient in CRM tools and revenue/marketing tech stacks.
• Advanced skills in analysis, modeling, and reporting, with strong proficiency in Excel. Sequel skills are a plus.
• Demonstrated experience owning and improving processes across the GTM tech stack.
• Experienced partnering with senior sales and marketing leadership to drive GTM predictability and growth.
• Comfortable and credible working with executive leadership, with a strong executive presence and ability to lead cross-functional programs.
• Experience working with private equity-backed companies is a plus but not required.

Important attributes for success

• Analytical : Skilled at analyzing situations, problems, and data to inform strategic decisions. Hands-on, detail-oriented and solution-focused.
• Program Management: Proven ability to plan, execute, and lead cross-functional teams, drive accountability, and deliver outcomes on GTM programs.
• Adaptability: Thrives in fast-paced environments with shifting priorities. Capable of diving deep into complex projects while maintaining a strategic perspective.
• Mental Agility: Highly intellectual and comfortable with complexity, adept at tackling challenges and solving problems.
• Communication: Excellent at conveying and simplifying complex ideas across all organizational levels, with clear verbal communication.
• Collaboration: Works effectively across teams, departments, and organizational levels, from analysts to ELT members, to drive programs and outcomes.
• Systems & Process Design: Experienced in designing processes and systems that streamline operations, enhance visibility, and boost productivity.

Key Things to Know

• This is a full-time position
• This is a remote-first role
• The role requires travel within the US, expected to be 4-6 trips/year for offsites/meetings

Stock options

401K matching*

Paid parental leave: 16 weeks for primary caregivers, 4 weeks for secondary caregivers

Stipend for your home office setup

Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another

Unlimited access to co-working spaces around the globe

*Varies based on location

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Pay range varies depending on qualifications and experience.