Community Liaison

Job Description

Job Description

Charlestown Place at New Albany is hiring a full-time Community Liaison at $35.00–$40.00/hour. You’ll manage census development and the admissions and preadmission process, reporting to the Executive Director. Apply today and hear back within 48 hours.

Pay: $35.00–$40.00/hour
Job Type: Full-time
Location: New Albany, Indiana (in person)
Schedule: Full-time, Monday–Friday

About the Role
As Community Liaison, you’ll lead census development and the admission and preadmission process for Charlestown Place at New Albany. You’ll build a network of referral contacts, represent the community through outreach and events, and keep the community’s reputation as a trusted resource. The role is part of the Social Services department and reports to the Executive Director.

Why Join Us

• Competitive pay: $35.00–$40.00/hour
• Structured schedule: full-time, Monday–Friday
• Quick hiring: apply today and hear back within 48 hours

What You’ll Do

• Manage census and admissions: oversee admissions, help with admission and discharge planning, meet census goals, and review progress with the appropriate team members
• Build a contact network: set up and manage a system of contacts with potential residents, generate leads, and report on public relations and census activity to the Executive Director
• Support census planning: give input on census budgets, contribute census development ideas, and assess community needs to meet short- and long-term census goals
• Communicate professionally: keep outreach contacts, prospects, residents, staff, and managers informed, and explain community policies and procedures to residents before admission, including payment-related matters
• Track the market: keep competitor and demographic information current, visit comparable communities and report on those visits, review news and healthcare publications, and help develop advertising for target audiences
• Lead outreach programs: build relationships with senior organizations, banks, competitors, and the wider community, and promote the community by hosting events, public speaking, and starting new programs
• Keep accurate records: complete admissions, discharge, referral, contact follow-up, and move-in/move-out reports on time
• Support compliance and safety: help with survey processes as directed, carry out assigned duties in an emergency, and follow all federal, state, and local regulations and community policies

What You’ll Need

• Valid driver’s license
• High school diploma or GED 
• Strong verbal and written communication skills
• Census and admissions experience in senior care 

Benefits for Eligible Employees

• Medical, dental, and vision insurance
• Paid time off
• HSA and FSA
• Retirement plans
• Tuition reimbursement
• Pet insurance
• Daily pay available
• Up to $1,000 referral bonus

Ready to Apply?
Apply today to become the Community Liaison at Charlestown Place at New Albany. Most candidates hear back within 48 hours.

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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