Account Development

Account Development Lead

Hospitality & Travel | Tampa, FL

About the Company

We are a specialized travel management company supporting clients across the entertainment, advertising, production, hospitality, and corporate travel industries .

Our team manages complex travel needs for organizations working across the U.S. and internationally, with a strong focus on service, relationships, and long-term client partnerships.

We are looking for an experienced Account Development Lead to help us grow our existing client portfolio and turn established relationships into larger, long-term accounts.

About the Role

This is a relationship-driven account development and growth role .

We already have established relationships, transaction history, or credibility with approximately 200 companies , and we're looking for someone who can identify the accounts with the greatest potential and develop them strategically.

You'll work closely with existing clients to uncover new opportunities, re-engage dormant relationships, expand into additional departments and offices, and build relationships with multiple decision-makers.

Where appropriate, you'll also help develop formal travel agreements, drive the process through signature, and work with our internal travel team to ensure successful rollout and adoption.

You will own the commercial side of the relationship — growth, adoption, and retention — while our travel team remains responsible for service delivery.

Key Responsibilities

- Develop and grow a portfolio of existing client accounts.

- Identify and prioritize high-potential accounts based on opportunity.

- Re-engage dormant and underutilized client relationships.

- Identify opportunities for additional project-based business.

- Expand relationships across departments, offices, and affiliated companies.

- Build strong relationships with multiple stakeholders and decision-makers.

- Identify opportunities for formal travel agreements and drive them through to completion.

- Support the rollout and adoption of new client agreements.

- Maintain a healthy and organized sales pipeline.

- Track opportunities, activities, and follow-ups in Salesforce.

- Coordinate with internal teams to ensure client needs and commercial commitments are followed through.

- Take ownership of account growth, adoption, and retention.

- Consistently follow through on commitments, details, and next steps.

What We're Looking For

We're looking for someone who combines strong relationship-building skills with commercial awareness and excellent execution.

You should have:

- Proven experience in account management, client development, business development, or a similar relationship-focused role .

- Strong customer service and relationship management skills.

- Some experience with sales, business development, upselling, or account expansion.

- A proactive, solutions-oriented approach.

- Strong follow-through and attention to detail.

- A strong work ethic and a genuine sense of ownership.

- The ability to manage multiple accounts, opportunities, and priorities simultaneously.

- Experience using Salesforce or another CRM to manage pipelines and client activity.

- Strong written and verbal communication skills.

Relevant Backgrounds

Experience in any of the following environments would be highly relevant:

- Hospitality / Hotels

- Travel Management

- Boutique or Small/Mid-Sized Travel Agencies

- VIP Travel

- Advertising Agencies

- Production / Entertainment

- Corporate Travel

- Client Services or Strategic Account Management

*Industry experience is a strong advantage, but we're equally interested in candidates who can demonstrate a proven ability to grow existing client relationships and consistently deliver results.

What Will Make You Stand Out

We're particularly interested in candidates who have demonstrated:

- Growing smaller accounts into larger, higher-value relationships.

- Re-engaging dormant or inactive clients.

- Expanding accounts through cross-selling or upselling.

- Building relationships with multiple stakeholders within an organization.

- Managing structured account-development programs.

- Taking ownership of a pipeline from opportunity identification through close.

- Strong organization and consistent follow-through.

- A track record of increasing responsibility and performance.

What Success Looks Like

In this role, success means turning existing relationships into stronger, deeper, and more valuable partnerships .

You'll be expected to identify opportunities, take action, follow through, and ultimately contribute to measurable growth in revenue, account adoption, and retention.

Compensation & Incentives

Base Salary: Approximately $50,000–$60,000 annually

Performance-based KPIs and incentives will also apply. The incentive structure is currently being finalized.

Exceptional performance may provide opportunities for significantly higher total compensation; however, earnings will depend on individual performance and are not guaranteed.

Why Join Us?

This is an opportunity to play a meaningful role in the growth of an established travel business — working with existing relationships while helping build larger, longer-term partnerships.

You'll have the opportunity to take ownership of accounts, work across multiple industries, develop commercially, and grow with an organization that values initiative, reliability, strong relationships, and results.