Order Management Specialist

Order Management SpecialistWe are adding an Order Management Specialist to the team!The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.Primary Duties and ResponsibilitiesSupporting the sales team with all aspects of order fulfillmentEnsuring data accuracy regarding quoting and order placementFollowing up with vendors to ensure the accurate shipment and receipt datesUpdating and tracking delivery tickets to ensure proper completion of ordersWorking with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer ordersWorking with sales to stay in communication with the customer throughout the ordering processWorking with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposalsEnsuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amountsCommunicating daily with accounting to ensure that all pending issues have been resolvedEnsuring that zero sell and credit memos have the proper authorization and are completed per company policyTroubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situationTaking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfactionUnderstanding and following all sales service customer agreementsMaintaining product contracts for customers (found on the T drive)Maintaining a clean and organized workspace, including all files and documentsReviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely mannerProviding back-up telephone coverage to the receptionist as neededInforming the CSR Manager any time an issue needs to be addressed or elevatedHelping with any other duties as needed by the team at the discretion of the CSR ManagerEducation and/or ExperienceAssociates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)Experience working with computers and Windows operating systemInterior design background a plus