Operations Support Specialist

Operations Support Specialist (Colton Office) Support security operations, personnel management, client relations, scheduling oversight, and training functions across designated assignments. This leadership role ensures operational excellence, regulatory compliance, client satisfaction, and effective supervision of security personnel. Responsibilities Manage physical security procedures and operational protocols. Supervise security officers and operational personnel. Respond to incidents and complete documentation and reporting. Train personnel on company policies and post orders. Develop and maintain employee schedules. Conduct scheduling and payroll audits. Promote a positive and professional work environment. Collaborate with clients and internal leadership. Effectively resolve operational concerns and de‑escalate situations professionally. Perform additional duties as assigned. Minimum Qualifications Associate degree or higher. Minimum three (3) years of related security or operations experience. Minimum two (2) years of supervisory experience within the security industry. Scheduling experience managing large staffing hours preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Proficiency in computer systems and smartphone applications. Valid driver’s license with acceptable driving record per company policy. Authorization to work in the United States. Ability to maintain required security registrations and certifications. Preferred Qualifications Bachelor’s degree or higher. Five (5) or more years of security, operations, or related industry experience. Client‑facing management experience preferred. Skills, Knowledge & Abilities Strong operational decision‑making and problem‑solving skills. Ability to remain composed and effective in high‑pressure or time‑sensitive situations. Excellent communication and report‑writing skills. High level of situational awareness and professionalism. Respectful interaction with individuals at all organizational levels. Effective supervision of personnel and management of field operations. Physical Requirements Ability to bend, kneel, squat, crawl, and perform physical movements as required. Use of hands and arms for reaching, handling, and grasping. Physically capable of assisting others in emergency situations. Stand or walk for extended periods, including entire shifts. Work on uneven surfaces and varying terrain. Additional Requirements Meet minimum age requirements per licensing, insurance, and company policies. Maintain valid registration as a security guard throughout employment. Ability to work flexible schedules and respond to operational needs outside normal business hours when required. Education Requirements Associate's Degree or Higher Certification Requirements Security Officer License Benefits Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays 401(k)/403(b) Plan What We Expect Maintain professional standards in dress and grooming. Respect company property and equipment. Follow all safety, health, and operational guidelines. Demonstrate respect, integrity, and confidentiality in every interaction. Equal Opportunity Employer GSG Protective Services is proud to be an equal opportunity employer. We welcome and consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. #J-18808-Ljbffr GSG Protective Services