Front Desk Supervisor

Company Description

VI Resorts at Homestead (Lynden, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you'll be the first friendly face our guests see and the last positive impression they leave with. In this role, you'll create exceptional guest experiences by delivering outstanding customer service, assisting with reservations, answering questions, and accommodating special requests. You'll ensure a seamless check-in and check-out process while providing every guest with a warm welcome, personalized service, and professional support throughout their stay. If you enjoy helping others and creating memorable experiences, this is the perfect opportunity to be part of our team.

As a Front Desk Agent, you will:

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Issue room keys and coordinate with Bell Services when assistance is needed.
• Organize and distribute incoming mail and messages for guests.
• Accurately send and receive phone messages.
• Provide information about the resort, local restaurants, shopping, and nearby attractions.
• Monitor room availability and maintain accurate guest records.
• Post charges, process payments, and provide accurate change.
• Make, modify, and confirm guest reservations.
• Apply additional charges such as dining, room service, or other services to guest accounts.
• Assist guests with restaurant reservations, transportation arrangements, and local activities.
• Secure guest valuables in the hotel safe or safety deposit box when requested.
• Perform nightly bucket checks to ensure records align with guest activity.
• Address guest concerns promptly and work toward effective resolutions.

Qualifications

• High school diploma, GED, or equivalent experience.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Demonstrated sound judgment when interacting with owners, guests, and team members.
• Basic math, inventory, and cash-handling skills.
• Ability to work a flexible schedule, including weekends and holidays.

Additional Information

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on click.appcast.io with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.