Retail Tech Support Specialist

Job Description

Job Description

Prince Frederick, MD & California, MD

If you're someone who enjoys helping people, knows their way around mobile devices, and likes a workday that mixes retail with hands‑on technical projects, you're going to love this role. MUST BE ABLE TO WORK INDEPENDENTLY, TAKE PRIDE IN YOUR WORK AND BE A SELF STARTER!!!

We're looking for a Retail Tech Support Specialist to join our Batteries Plus teams in both Prince Frederick and California, MD. Someone who brings positive energy, great communication, and a steady hand when repairing phones and small electronics.

What Makes This Role Great

• Starting pay: $18-$20/hr , depending on experience
• Employee discounts you'll actually want to use
• 401(k) plan to support your future
• Sign-on bonus after completing training
• A company that believes in development, teamwork, and promoting from within

A Little About Us

Batteries Plus has spent decades becoming the go‑to destination for batteries, lighting solutions, and device repairs. With thousands of products and a growing national footprint, we're known for our expertise and for making life easier for our customers, businesses, and community partners.

Our stores have a friendly, relaxed feel - we work hard, help each other out, and genuinely enjoy what we do.

What You'll Be Doing

Every shift brings a mix of customer conversations and hands‑on repair work. In this role you will:

• Greet customers, answer questions, and guide them to the right solutions
• Support retail sales by recommending helpful add‑ons
• Learn and perform device repairs (phones, tablets, etc.)
• Test, install, and replace batteries in everything from watches to vehicles
• Troubleshoot tech issues so customers leave confident and satisfied
• Keep the store organized, stocked, and running smoothly

What We're Looking For

• At least 18 years old
• High school diploma
• Solid customer service or retail background
• Friendly, clear communicator
• Comfortable working on a team and adapting in a fast environment
• Previous phone/tablet repair experience is helpful - but we will train the right person

If you're someone who enjoys learning new skills and likes a job where no two days feel the same, this could be a great fit.

Ready to Get Started?

Our application process is quick and simple - just a few minutes on your phone. If this sounds like an opportunity you'd enjoy, we'd love to look over your information and connect with you soon.