Leasing Professional - Nineteen01

Job Description Summary This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. Responsibilities Perform all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move‑in package, and ensuring a smooth resident move‑in and lease signing. Inspect apartments prior to resident move‑in and ensure they are in move‑in ready condition and schedule any outstanding items to be addressed with the maintenance team. Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develop and implement short‑and long‑term marketing plans and goals to sustain occupancy, and follow the community’s established policies related to concessions, specials, and other programs to boost occupancy. Design and execute marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e‑mail, and other websites), and following other community‑specific marketing plans, drives, and special programs. Use the on‑site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents. Ensure that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities. Follow up with prospects and new residents to ensure satisfaction by sending e‑mail, thank‑you notes, cards, or making telephone calls or other contacts to finalize decisions to lease and/or renew. Execute and perform activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move‑out dates, and ensuring that lease renewal documents are signed and implemented on time. Respond quickly and courteously to resident and client/owner concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). Requirements 1–2 years of leasing experience. Sales and customer service experience. Experience with OneSite (a plus). Legal licenses or certifications as required by State and Local jurisdictions. Valid driver’s license to operate a golf cart on property. Physical Demands Ability to stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas for extended periods. Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Ability to push, pull, lift, carry, or maneuver weights of up to twenty‑five (25) pounds independently and up to fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties, attend training, business meetings, or other situations. Ability to work a flexible schedule, including evenings, weekends and holidays. Compensation The pay range for this position is $21.00 – $23.00 per hour (Santa Ana, CA). Benefits Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Generous Paid Time Off: new hires start with 15 vacation days, 4 personal days, 10 sick days, 11 paid holidays, and additional vacation accruing with tenure. On‑site housing discount at Greystar‑managed communities subject to availability. 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans. Charitable giving program and benefits. EEO Statement Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr