Call Center Representative

Job Title: Call Center Representative

Industry: Public Transportation

Location (city, state): Tinley Park, IL

Assignment Type: Contract – Open-Ended | Potential for Permanent Hire

Pay: $17–$21/hour

Work Schedule: Full-time, 8-hour shift scheduled within a 6:00 AM–6:00 PM operating window. Candidates must be flexible to work any shift within this timeframe.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

About The Company:

Our client is expanding operations and building a new team in the Tinley Park area. This is an excellent opportunity to join a growing operation with the potential for an extension or permanent employment for individuals who demonstrate strong performance and reliability.

Job Description:

We are seeking friendly and dependable Call Center Representatives to assist customers with scheduling transportation services. The ideal candidate will have a professional phone presence, strong communication skills, and a genuine desire to provide helpful and compassionate service.

This position involves assisting individuals with disabilities, so patience, empathy, and professionalism are especially important.

Key Responsibilities:

• Answer incoming customer calls in a courteous and professional manner.
• Assist customers with arranging and scheduling transportation services.
• Enter trip information accurately into the appropriate scheduling system.
• Determine the appropriate scheduling approach based on the customer's requested pickup or arrival time.
• Provide clear and accurate information regarding transportation schedules and trip details.
• Maintain a positive and patient attitude when assisting customers with questions or concerns.
• Follow established procedures and guidelines to ensure accurate and timely service.
• Complete additional customer service or administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Professional and friendly telephone presence.
• Customer service experience preferred; retail, hospitality, call center, or similar backgrounds are welcome.
• Comfortable working with computer systems and Microsoft Office.
• Strong attention to detail and ability to accurately enter information.
• Dependable, punctual, and able to commit to the required schedule.
• Must be comfortable working with individuals who may have disabilities or additional transportation needs.
• Must successfully complete required background and drug screening prior to starting.

Additional Details:

• Training: Classroom-style training will be provided prior to working independently.
• Start Date: ASAP, with the preferred start date of Monday, October 5.
• Interview Process: Direct start process; qualified candidates may move quickly through the hiring process.
• Schedule: Candidates must be flexible to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM.
• Background/Drug Screening: A qualifying criminal background check and 5-panel drug screen are required before beginning the assignment.
• Dress Code: Business casual.
• Software: Microsoft Office and specialized scheduling/phone systems will be used.

Perks:

• Immediate start opportunity.
• Paid training.
• Potential for assignment extension or permanent employment.
• Opportunity to join a newly established team and grow with the operation.
• Full-time hours.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. xhyhwjd Reasonable accommodation is available for qualified individuals with disabilities, upon request.