Front Desk Attendant

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

 

Front Desk Customer Service 

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner 
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

 

Club Operations and Administration 

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments 
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

 

REQUIRED QUALIFICATIONS: 

 

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

 

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification