Service Desk Technician

As the first line of contact for clients, the full-time Service Desk Technician will manage incidents and requests, ensuring client satisfaction while working remotely in a professional office environment. Key responsibilities Manage incidents and requests, communicating effectively with clients to ensure satisfactory resolution Escalate service requests when necessary and document incidents, resolutions, and workarounds in the ticketing system Contribute to self-help knowledge bases and identify best practices for customer support Required qualifications High school diploma or GED At least 1 year of IT support experience in a professional services environment, including ticketing system use Customer-focused skills, including active listening and the ability to communicate IT-related issues and resolutions Thorough knowledge of PC hardware and peripherals with strong organizational skills Ability to handle confidential information responsibly and demonstrate efficient typing skills