Sr. UX/UI Designer

Senior UX/UI Designer

The Senior UX/UI Designer will play a critical role in shaping best-in-class fan and customer experiences across our digital platforms, which include websites and native apps for the Miami Dolphins, Formula 1 Crypto.com Miami Grand Prix, and the Miami Open. The Senior UX/UI Designer will lead efforts to optimize design for ticket sales, engagement, and overall user satisfaction, ensuring our platforms reflect the premium experience our brands represent.

Location: This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• Design & Development:
  • Create wireframes, low-fidelity, and high-fidelity mockups in Figma to conceptualize and prototype innovative digital experiences.
  • Design and enhance web pages, landing pages, and app interfaces to improve purchase flows and fan engagement.
  • Build and maintain templates for consistent design across platforms.
  • Ensure all designs comply with accessibility standards and maintain visual consistency.
• Research & Innovation:
  • Conduct user research, usability testing, and data analysis to inform design decisions that enhance conversion rates and engagement.
  • Leverage analytics, A/B testing, and heatmaps to continuously improve performance and conversion.
  • Stay ahead of industry trends and leverage emerging tools and technologies to innovate fan-centric experiences.
  • Develop solutions to complex user experience challenges, aligned with the goals of multiple business units.
• Collaboration & Leadership:
  • Partner with cross-functional teams, including the Brand, Sales, IT, and Compliance teams, to deliver seamless digital experiences.
  • Collaborate with the content team to set the digital strategy for multiple lines of business across Web and App.
  • Set design direction and contribute to the digital product roadmap by collaborating on feature enhancements and system integrations.
  • Lead design brainstorming sessions and provide constructive feedback to internal and external teams.
• Documentation & Systems:
  • Develop and maintain design systems and best practices to ensure scalability and consistency.
  • Document design processes and collaborate closely with developers for a smooth handoff.
  • Optimize information architecture to create intuitive navigation and content structures.

Qualifications

• A bachelor's degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of experience in UX/UI design, preferably in sports, entertainment, or eCommerce industries.
• Proficiency in design tools such as Figma, Adobe Creative Suite including Photoshop and Illustrator. Experience with After Effects is a plus.
• Experience designing for ticketing platforms or eCommerce workflows is a plus.
• Solid understanding of the UX design process, usability principles, responsive design, and WCAG accessibility standards.
• Strong communication and leadership skills, with the ability to manage multiple projects and stakeholders.
• Familiarity with analytics tools like Google Analytics or Hotjar to measure the impact of design improvements.
• Basic knowledge of HTML/CSS and an understanding of front-end development workflows.
• Experience with Agile methodologies and project management tools like Wrike or Jira

Featured Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays