Customer Service Skills Instructor

Customer Service Instructor

The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.

SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

Who We're Looking For

• Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
• Teachers who are looking to empower workers through industry skills education.

Responsibilities

• Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
• Teach course content using a student-centered teaching approach.
• Maintain and submit records of attendance.
• Maintain ongoing communication with supervisor.
• Participate in relevant professional development activities, as available.

Qualifications

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Experience working in service industries such as property management, airports, hospitality, or retail.
• Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
• Ability to use digital platforms to instruct, communicate, and record program data.
• Spanish proficiency required. All classes are taught in Spanish.

COVID-19 Considerations

• Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
• Compliance with current COVID-19 protocols of the organization.

Classes Offered

• Variable schedule that could include weekday, some weekday evenings, and some Saturdays

Location(s)

• All classes are delivered at the Miami Airport

Compensation

• $50 per teaching hour
• Paid preparation time
• Paid in-house training, coaching, and professional development opportunities