Assistant General Manager

57 Allen St Springfield, MA 01108 Pay Range $18.00/hour Job Title Assistant General Manager Employment Type Full-Time Who We Are Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards. What We Offer Competitive Pay & Earnings Potential: Competitive hourly rate. Sales-Based Bonus Program. Earn Tips from customers as a recognition of exceptional service! Work-Life Balance & Benefits Health Care Coverage Option – Comprehensive medical benefits Employee Discount Program – Specialperksand savings. Additional Perks Professional Development & Growth – Advance with a fast-growing company. Your Role As An Assistant General Manager As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services. Your Key Responsibilities Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience. Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency. Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures. Inventory Management:Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean. Operational Support:Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times. Who We’re Looking For Proven Leadership Experience – 2+ years in retail, service, sales, or operational management. Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus. Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs. Excellent Communication Skills – You know how to motivate teams and serve customers. Strong Sales Mindset – experience working in retail. Physically Capable – Able to stand for long periods and lift up to 35 lbs. Flexible Schedule –The ability to work evenings and weekends as needed. Bilingual: Aplus, butnotrequired. Job Type Full-time Ability To Commute Work Location: In person #J-18808-Ljbffr Laundry Capital Co. LLC