Program Manager - Call Center

MHMR is a community-based services provider that has served youth and adults with intellectual and developmental disabilities (IDD), mental health conditions, and substance use disorders for over 50 years. We are looking for a compassionate and driven leader for our Call Center. Responsibilities In this position you will provide leadership and operational oversight for the ICARE, 988 Suicide & Crisis Lifeline, Help Me Grow, and Help Me Thrive Centralized Access call centers. The role is responsible for program performance, supervisory leadership, workforce management, quality assurance, and regulatory compliance, while supporting agency priorities and ensuring timely, high‑quality, person‑centered services. Qualifications Defined Education: Social, Behavioral, and/or Health & Human Services field Defined Experience: Relevant experience in a behavioral health/substance‑use/disability services area Years of Experience: 3 years Supervisory Experience: 2 years License/Certifications: Valid Texas Driver’s License; Eligible to obtain Qualified Mental Health Professional (QMHP‑CS) certification Preferences: Bilingual; Licensed as LMSW, LCSW, LPC, LMFT; Minimum four (4) years of professional experience in behavioral health, substance‑use, or disability services setting Benefits MHMR offers an excellent and competitive benefits package designed to support the well‑being of employees and their families. Benefits include a retirement plan with company matching, day‑one PTO accrual, ten paid holidays plus a floating holiday, employee‑assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is a qualifying employer for Student Loan Forgiveness Programs, offering long‑term financial relief opportunities for eligible team members. EEO Statement MHMR is an Equal Opportunity Employer. MHMR prohibits employment discrimination based on race, color, religion, sex, national origin, age, covered veteran status, disability, sexual orientation, or any legally protected characteristic. This applies to all agency employment practices and decisions, including but not limited to recruiting, interviewing, hiring, transferring, reassigning, promoting, demoting, compensation, benefits, terminating, and other terms and conditions of employment. #J-18808-Ljbffr