Technical Solutions Manager

Job Description

Job Description

At  Gray Matter Logic  we are reinventing IT consulting to bring more value to our customers through using the latest in cutting-edge technology. Consulting services delivery is changing rapidly and we've been working on this transformation from the beginning. We've made the switch to become an AI-first organization to bring leadership to an industry that's needed a refresh. Technical Solutions Managers at Gray Matter Logic are expected to bring vision and ambition to AI-enabled consulting delivery.

We are currently seeking a Technical Solutions Manager to join our team. In this pivotal role, you will be responsible for overseeing the deployment and management of technology solutions that align with our clients' operational goals. You will work closely with customers to ensure that their technical needs are met while effectively leading a team of professionals in delivering superior service. If you are proactive, have a passion for technology, and are looking for an opportunity to contribute to a rapidly growing company, we encourage you to apply and explore a rewarding career with us at Gray Matter Logic.

Responsibilities

• TSM understands the technical deliverables of the IFS implementation project per the solution prosed in the sales cycle and provides input to the Project Manager for incorporating them into the project plan.
• Coordinates all technical activities in the implementation/upgrade project, from the initial deployment of software to post-go-live support.
• Acts as the point of contact for the customer and the project team and ensures good communication between technical teams and project team members.
• Plans/coordinates/tracks progress of Configurations, Reports, Integration, and Modification (CRIM) development activities and technical training.
• Forecasts technical resource demand and secures resources from delivery teams.
• Resolves technical issues during the project.
• Participates in the technical CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitutes a robust solution.
• Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in a technical solutions or project management role
• Strong understanding of software integration and system architecture
• Experience with CRIM, accounting, and business operation platforms
• Excellent problem-solving skills and the ability to work under pressure
• Proven leadership skills with experience managing a technical team
• Exceptional communication and interpersonal skills to engage with clients effectively

Benefits

• Flexible Paid Time Off
• Vanguard 401(k)
• Company Paid UHC Medical PPO & Delta Dental
• Company Paid Long-Term Disability & Group Life
• Voluntary Vision, Life, Short-Term Disability, Accident, Hospital, Critical Illness, Legal Shield, ID Shield