Systems Support Administrator

Description

Position: Systems Support Administrator Reports to: Director of Operations Location: Irvine, CA Job Responsibilities
The Systems Support Administrator is responsible for ensuring the efficient operation, support, and optimization of company systems and software platforms. This role provides technical support to managers and users, ensures compliance with company and departmental policies, and supports operational and systems-related training initiatives. Compensation: $26-$28hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.  Your Responsibilities:

• Manage, support, and maintain company systems and software applications.
• Develop and implement processes and procedures to improve system efficiency and enhance the user experience.
• Partner with cross-functional teams to ensure seamless system integration and performance.
• Monitor system performance and proactively troubleshoot issues to minimize downtime.
• Maintain accurate and up-to-date documentation for system configurations, workflows, and procedures.
• Provide timely technical support to internal and external stakeholders, ensuring effective issue resolution.
• Develop and deliver clear, engaging training materials for system implementations, updates, and enhancements.
• Participate in meetings and workgroups to coordinate efforts, communicate updates, and stay aligned on policies, initiatives, and regulatory requirements.
• Ensure adherence to company policies, procedures, and safety protocols.
• Support additional compliance initiatives and special projects as assigned.

Education & Experience

• Bachelor’s degree required or equivalent experience
• Minimum of three (1) year of experience in systems support or related functions preferred.
• Project management experience preferred.
• Demonstrated ability to assess operational needs and communicate effective solutions to leadership.
• Proficiency in Microsoft Office Suite, including Excel, Teams, and SharePoint.

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Experience in systems support, technical operations, or customer service environments.
• Strong understanding of systems and software relevant to business operations.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively within a team environment.
• High attention to detail with strong organizational capabilities.

Tools & Equipment Used:

• General office equipment

Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.

• Must have finger dexterity for typing/using a keyboard.

• Must be able to sit for long periods of time at a desk.

• Must be mobile enough to move around office during programs or outside events and stand for long periods of time.

• The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistent and regular attendance required.

• Hours over and above normal office hours will occur, including weekends and holidays

What We Offer:

• Medical, dental, and vision plans (full time and 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:  FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit  Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 

 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

 
All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.