Emergency Financial Representative PT Days

Job Overview The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties, and assisting patients in understanding their health care insurance coverage by determining eligibility, benefits, and utilization requirements. Responsibilities Perform up‑front POS collections and financially secure patients’ accounts by setting up appropriate financial arrangements to avoid bad debt. Assist patients in accessing programs such as Medi‑Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Focus on individual performance in registration and financial counseling, meet Key Performance Indicators, and expeditely approve by gathering and completing forms before the patient is discharged from the Emergency department. Continuously enhance registration and fundamental financial knowledge and skill set for the diverse financial programs offered at PIH Health. Provide interaction with patients only after a medical screening exam has been performed; all patients are seen regardless of insurance coverage or ability to pay. Complete the comprehensive training program and certification required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Maintain graceful, empathetic, and respectful customer service at all times. Qualifications Non‑Violent Crisis Intervention (NCI) certification required within 3 months of hire date. #J-18808-Ljbffr PIH Health