House Account Manager

Job Description

Job Description

Location: St. Louis, MO | In OfficeJob Type: Full-TimeSchedule: Monday–Friday, 8:00 a.m.–5:00 p.m.Travel: Approximately 10%Salary: $60,00-$70,000 and commission 10,000+ and performance bonusWho We AreAt Intercard, we make going cashless easy.Since 1989, Intercard has been developing innovative cashless technology for the amusement and entertainment industry. Headquartered in St. Louis, we provide hardware, software, and support to entertainment businesses around the world, including family entertainment centers, bowling centers, cinemas, cruise ships, and more.We're an established company with a global customer base and a continued focus on reliable technology and exceptional customer experiences.About the RoleWe're looking for an experienced House Account Manager to manage, retain, and grow a portfolio of assigned customer accounts.This is a sales and account management position focused on customer relationship management, account growth, new business development, customer retention, and revenue growth.The House Account Manager will serve as a primary point of contact for customers. This role will identify sales opportunities within existing accounts, present products and services, manage customer needs, and build relationships with key decision-makers and executive-level stakeholders.The ideal candidate is an experienced Account Manager, Key Account Manager, Sales Account Manager, or sales professional with strong customer service, communication, negotiation, CRM, and relationship-building skills. Experience with NetSuite CRM and Microsoft Excel is preferred.What You'll DoManage a portfolio of house accounts and serve as the primary customer contact.Build and maintain long-term customer relationships while increasing retention and engagement.Develop trusted relationships with key accounts, customer stakeholders, decision-makers, and executive/C-level contacts.Identify sales, upselling, cross-selling, and new business opportunities within existing accounts.Present and sell products and services based on customer needs and business objectives.Negotiate contracts, close sales, and support revenue growth and profitability.Manage customer questions, requests, concerns, and escalations. Provide effective, customer-focused solutions.Coordinate with Sales, Customer Service, Product Development, and other cross-functional teams to resolve customer issues and improve the customer experience.Forecast and track sales performance, account metrics, quarterly sales results, annual forecasts, and account growth.Prepare account reports and maintain accurate customer, sales, and opportunity information within the CRM system.Assist Account Executives with replacement-part orders, shipping quotes, and customer requests.Identify opportunities to improve account development, customer satisfaction, processes, and sales.Manage multiple accounts, sales opportunities, customer priorities, and deadlines while meeting individual and team sales goals and quotas.What We're Looking ForProven experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager, Business Development Representative, or similar sales or customer-facing role.Demonstrated success managing and growing customer accounts and business relationships.Experience with account management, customer retention, sales development, upselling, cross-selling, and revenue growth.Proven ability to meet or exceed sales quotas, sales targets, and business goals.Strong communication, presentation, negotiation, persuasion, and closing skills.Ability to communicate with and influence stakeholders at all levels, including executive and C-level contacts.Strong customer service, problem-solving, active listening, judgment, and conflict-resolution skills.Experience using CRM software to manage accounts, opportunities, customer information, sales activity, and forecasting. NetSuite preferred.Proficiency with Microsoft Office, particularly Microsoft Excel.Strong organizational skills with the ability to manage multiple accounts, priorities, projects, and deadlines.Strong written and verbal communication skills with excellent attention to detail and accuracy.Ability to work collaboratively with Sales, Customer Service, Product Development, and cross-functional teams.Demonstrated initiative, accountability, teamwork, and relationship-building skills.Ability to travel approximately 10% as needed.Ability to work 100% in office at our St. Louis, MO headquarters.Compensation & BenefitsIntercard offers a competitive compensation and benefits package, including:$60,00-$70,000 annual salary, based on experience and qualifications.Commission $10,000+ and performance bonus401(k) with a 6% company match with immediate vestingMedical and dental insurance with Intercard contributing 90% of the premium for employee coverageVision insurance and company-provided life, short-term disability, and long-term disability insurancePaid Time Off (PTO) accruing each pay period beginning immediately10 paid holidays per year, including one floating holidayReady to Join Us?If you're an experienced Account Manager or sales professional who enjoys building customer relationships, growing existing accounts, identifying sales opportunities, and delivering customer-focused solutions, we'd like to hear from you.Apply today to join the Intercard team.