Field Service Technician I-II (Semiconductor)

POSITION SUMMARYUnder direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. This position is a compressed night shift (Sunday, Monday, Tuesday, and every other Saturday).ESSENTIAL FUNCTIONSService equipment and/or products at customer sites or service centers, including all contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)Perform preventive maintenance with direct supervision. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)Perform other duties as assigned. (Non-Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.If a respirator is used in this role, the ability to successfully PASS annual respirator fit test and medical exam.EducationHigh School or Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot down to a component level.Working knowledge of computer systems including software packages such as Microsoft Office, Internet Explorer.Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.Provide verification of good driving record if servicing customers offsite. #J-18808-Ljbffr