Customer Service Representative

Name of Position: Customer Service Representative

Reports to: Production/CSR Manager

I. Summary:

Responsible for handling customer’s steel processing requirements.

II. Core Activities:

1. Receive customer inquiries and subsequent purchase orders.

2. Manage inventory for each customer.

3. Complete product specifications for each part and customer.

4. Enter work orders and ship releases into MIS.

5. Analyze and enter chemistries/physical properties of material in accordance with customer specifications.

6. Communicate with customers on a regular base via email and phone.

7. Update customer requested documents and enter necessary information into the customer portals as required.

8. Complete projects as assigned.

9. Coordinate trials and product changes with Customer, Quality, and Production Schedule

10. Analyze information from customer portals.

11. Forecast material based on customer provided requirements.

III. Knowledge, Skills, Abilities:

1. Strong verbal and written communication skills.

2. Ability to manage a personal computer database, word processor, and spreadsheet.

3. Ability to organize tasks.

IV. Work Style:

1. Adhere to company policies and procedures.

2. Arrive punctually to work.

3. Maintain a neat appearance and working area.

4. Must be able to work independently.

5. Must be able to manage inventories and customer shipments.

6. Participate in SMI’s aim to safely and profitably deliver the right product, to the right customer, on time, every time.

V. Experience and Education:

1. Computer knowledge.

2. Sales experience a plus, but not required.

3. High School Diploma or GED.

4. College courses a plus but not required.

VI. Training

1. Basic Orientation

2. Inside Sales Representative Document Training