Sr Manager, Engagement at PayPal Inc. Scottsdale, Arizona

PayPal Sr Manager

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary: This job involves participation in complex problem resolution and lead diverse projects requiring an understanding of current business trends. Sr Manager's Initiatives may result in global process improvements.

Job Description: Essential Responsibilities:

• Lead complex projects and problem resolution efforts.
• Provide strategic direction for client solutions.
• Conduct advanced client training and support sessions.
• Foster long-term client relationships.
• Implement global process improvements.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications: Primary Job Responsibilities Develop and Serve Your Directs: Provide on-going feedback and coaching to your directs on their performance. Identify gaps in knowledge for both individuals and the team as a whole and work with them to ensure those knowledge gaps are filled. Mentor others to share knowledge and best practices to advance the sales of our products and technologies. Develop and deliver training on business problems, products, and messages for presales team members. Collect and Share Lessons Learned- Share critical technical experience with the rest of the Presales team, both formally and informally. Partner with Product Management. Provide feedback from the market regarding products, including coordinating gaps between product functionality and market/customer demands. Understand details of product direction and design and communicate information back to the sales organization. Maintain Domain and Product Knowledge. Understand the business and technical problems the PayPal products address. Stay current on product roadmap as well as understanding the scenarios, features, and functions within each of the products and how these address business and technical problems of our merchants. Maintain up-to-date understanding of industry trends and technical developments that effect target markets Partner with the sales team and provide direct support as needed. Build effective working relationship with the sales management and sales engineering teams Job Requirements

• Proven success in presenting to large name brand merchants
• A passion for learning new technologies and solving problems, and interacting with a variety of name brand merchants.
• Experience with Internet technologies a must (Web Services/SOAP, HTML, FTP, and SSL).

• Knowledge of PayPal products and services or Experience with Payments (Credit Card, Banking, Online, Offline).

• Exceptional written and verbal communication skills and listening skills.

• Excellent organization skills • Well-developed presentation skills • Excellent customer relations skills • Ability to analyze customer requirements and coordinate with existing products • PMP (optional)

• Travel required (15%+).

Basic Qualifications

• Minimum of 5 years' experience as lead Engagement Manager and/or manager of Engagement / Integration Team
• 4+ years internet technologies, programming/system architecture experience.
• 2+ years of PayPal or other payment experience.

Excellent verbal and written English skill