Clinical Services Coordinator

Posting Information Posting Information DepartmentASOD Clinical Operations-431500Career AreaOtherIs this an internal only recruitment?NoPosting Open Date 09/02/2026Application Deadline09/08/2026Position TypePermanent Staff (SHRA)Position TitleUniversity Program Specialist - JourneySalary Grade EquivalentNC12 / GN11Working TitleClinical Services CoordinatorPosition Number20078480Vacancy IDP021348Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work ScheduleMonday – Friday; 8am – 5pmWork LocationCHAPEL HILL, NCPosition LocationNorth Carolina, USHiring Range$64,900 - $71,700Pay Band InformationTo learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.Notice to ApplicantsThis position is not eligible for H-1B sponsorship. Position Summary Information Be a Tar Heel!A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.Primary Purpose of Organizational UnitThe UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.Position SummaryThe primary purpose of the Clinical Services Coordinator position is to provide programmatic, operational, and supervisory oversight for designated clinical support services within the UNC Adams School of Dentistry. The position is responsible for coordinating and administering multiple components of Clinical Operations, including patient records, clinical compliance support, interpreter services, dental assistant operations, dental unit waterline monitoring and testing, clinical incident response, and operational support for after-hours student clinical activities.The position provides direct supervision to the Clinical Services Team, establishing work priorities, coordinating activities across functional areas, monitoring operational effectiveness, addressing escalated issues, and supporting employee performance and accountability. The position works collaboratively with Clinical Operations leadership, supervisors, faculty, staff, and other School partners to ensure clinical support services are coordinated effectively and operate in accordance with established University, School, and clinical requirements.The position exercises independent judgment and delegated authority in the administration of assigned clinical operations and processes, including evaluating operational and compliance-related issues, determining appropriate courses of action within established authority, coordinating responses to clinical incidents, monitoring waterline testing and compliance activities, and making operational decisions necessary to address identified concerns. This includes authority to restrict use of individual chairs or operatories when waterline concerns warrant action and to coordinate appropriate operational responses. Matters requiring broader clinical, organizational, personnel, or policy authority are escalated to Clinical Operations leadership.The position also assesses clinical support workflows and operational needs, identifies gaps or recurring issues, and recommends and implements approved changes to procedures, workflows, work assignments, and operational practices to improve effectiveness, compliance, and continuity of clinical operations. The position serves as a resource regarding assigned Clinical Operations processes and facilitates communication and coordination among the functional areas under its oversight.Minimum Education and Experience RequirementsBachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.Management PreferencesExperience coordinating clinical, healthcare, or other complex operational programs and processes, including responsibility for monitoring workflow effectiveness and resolving operational issues. Supervisory or leadership experience, including establishing work priorities, coordinating staff activities, monitoring performance, and supporting employee accountability. Experience interpreting and applying policies, procedures, regulatory requirements, or compliance standards within a clinical, healthcare, higher education, or similarly regulated environment. Demonstrated ability to assess operational needs, identify workflow or process gaps, and recommend or implement improvements to procedures, workflows, and service delivery. Demonstrated ability to communicate effectively and collaborate with employees, supervisors, leadership, faculty, and other stakeholders to resolve complex or non-routine operational issues.Required Licenses/CertificationsSpecial Physical/Mental Requirements Campus Security Authority ResponsibilitiesThis position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.Position/Schedule RequirementsExposure to Bloodborne Pathogens, On-call occasionally, Overtime occasionallySpecial InstructionsQuick Link Contact Information Office of Human Resources Contact InformationIf you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.Equal Opportunity Employer StatementThe University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.