Implementations & CX Lead (AI ERP)

Join to apply for the Implementations & CX Lead (AI ERP) role at DualEntry 3 days ago Be among the first 25 applicants Join to apply for the Implementations & CX Lead (AI ERP) role at DualEntry Get AI-powered advice on this job and more exclusive features. Founded in 2024, DualEntry is one of NYC’s fastest-growing AI startups — backed by leading VCs and over 30 unicorn founders. Our founding team previously scaled a startup to $100M ARR, raised $380M+, and exited successfully. Now, we’re building what we always wished existed: a modern, AI-native accounting platform that brings clarity, automation, and scale to mid-market finance teams. We operate with urgency, ownership, and deep focus. We move fast. Where you'll create impact As part of the Implementations & CX team, you’ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond. We believe in extreme responsibility and high agency, and this role will be moving the needle by implementing ERP best practices all while keeping an open mind and challenging the status quo of what customer success looks like. DualEntry is redefining how an ERP should look and feel, and our CX team is no exception. How you'll work at DualEntry You’ll serve as a primary point of contact for our customers, and within DualEntry work with the founding team, product and engineering. You’ll be the bridge between customers and the rest of the company, helping shape the product roadmap based on customer feedback, and influence our methodologies and operations within customer success to provide the best service. Our culture is built on: Speed - we move faster than 90% of startups Fun - we have a blast together as a team We trust in your potential and encourage you to hit the ground running. What sets you up for success 3–6+ years of experience in B2B SaaS Customer Success, ERP implementations, management consulting, or accounting/advisory. Strong preference for accounting or audit background (CPA or Big 4 experience is a major plus) You’re a customer service extraordinaire – patient, empathetic and a problem solver. You’re excited by the chaos of early-stage work - and you bring order to it You’re proactive, curious, and deeply motivated by ownership and impact Why you’ll thrive here You’ll be early - and that means influence, responsibility, and fast learning We’re product-first and customer-obsessed - your feedback actually shapes the roadmap Competitive base salary + significant equity ownership 15 PTO days + public holidays High-trust environment with high expectations - and full transparency Equity: $50K+ Time Off: 15 PTO days + 12 public holidays If you’re excited to build the future of ERP with your own hands and work directly with founders at an early-stage, high-growth AI startup with huge momentum — we’d love to hear from you. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at DualEntry by 2x Sign in to set job alerts for “Implementation Lead” roles. United States $127,680.00-$272,400.00 1 week ago United States $150,000.00-$180,000.00 1 month ago United States $135,000.00-$150,000.00 1 week ago United States $70,000.00-$91,300.00 1 month ago Palm Coast, FL $147,100.00-$202,300.00 3 days ago Implementation Specialist (Everlance Programs) United States $65,000.00-$75,000.00 1 week ago Solution Implementation Manager / Customer Success Manager | 100% Remote Role - CLUE (getclue.com) United States $78,000.00-$135,000.00 9 months ago Los Angeles, CA $120,000.00-$160,000.00 1 month ago Software Implementation Manager and IT Specialist United States $85,000.00-$95,000.00 2 weeks ago New York, NY $175,000.00-$190,000.00 2 days ago United States $72,000.00-$107,000.00 4 hours ago United States $95,600.00-$110,000.00 1 day ago Strategic Implementation and Process Optimization Manager United States $103,000.00-$121,000.00 4 days ago Ellucian DegreeWorks Implementation Specialist We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr