IT Assoc Project Manager Ld

job summary:

For this contractor assignment, a Fortune 100 insurance company, nationally recognized as a top workplace, is replacing its legacy BMC Helix IT service management platform with ServiceNow in a multi-year program. Scope includes ITSM, ITOM/CMDB, Hardware Asset Management, Knowledge, Employee Center and enterprise integrations. Internal teams and a systems integrator partner deliver the program together.

This role is central to one of the largest ITSM modernizations in the insurance industry and has high visibility with senior IT leadership. The IT Assoc Project Manager Lead will lead three workstreams:

- Enterprise Integrations (primary): Deliver 50+ integrations between ServiceNow and enterprise systems using a repeatable, team-based requirements-to-build delivery model.

- Infrastructure Orchestration (primary): Redesign 95+ legacy BMC TrueSight Orchestrator automations as ServiceNow workflows.

- Knowledge Management (secondary): Migrate about 14,000 knowledge articles and set up governance, taxonomy and self-service content for AI Search and the Virtual Agent.

location: Telecommute

job type: Contract

salary: $68.57 - 78.57 per hour

work hours:

education: Bachelors

responsibilities:

- Supported by dedicated Solution Architects, Scrum Masters and systems integrator project managers. Acts as the primary U.S. PM counterpart to the vendor's onshore/offshore delivery team.

- Role focus: This is a delivery and governance role. The systems integrator builds the solution and the Solution Architects own technical design. Hands-on ServiceNow configuration is not required, though familiarity with ServiceNow will shorten ramp-up.

- Lead the requirements-to-build cycle across delivery teams: requirements sessions, build sprints and demos, sequenced by dependency

- Facilitate requirements sessions with process owners, SMEs and system owners. Get sign-off on requirements, the requirements traceability matrix and the Definition of Done before build begins.

- Coordinate dependencies with internal enterprise teams (middleware, security, monitoring, infrastructure) and the vendor delivery team

- Manage vendor deliverables, weekly status, sprint throughput and quality, and use data to hold the vendor accountable

- Maintain workstream trackers, RAID logs and decision logs, and escalate risks and blockers early

- Oversee Knowledge migration activities: content reconciliation, quality reviews, freeze planning, governance and UAT readiness

- Drive workstream meetings to clear decisions, owners and dates, and follow open items through to closure

- Report progress through concise status updates and executive-ready summaries, and take part in sprint reviews, release readiness and change control

qualifications:

- Minimum of 7 years of relevant experience in leading or facilitating projects in an application development, infrastructure, process, or similar areas is required.

- {OR} Bachelor's Degree or higher in a Business or Technical discipline (e.g., Business Administration, Communications, Management Information Systems, Computer Science, or Project Management) and a minimum of 4 years of relevant experience in leadership or in leading or facilitating projects in an application development, infrastructure, process, or similar areas.

skills:

APIs,content migration,IT leadership,Computer Science,Knowledge Management,middleware,RAID,requirements traceability,Scrum,Agile/Scrum,AI Search,ServiceNow,application development,Integrations,communication skills,Communications,Coordinate,leadership,accountable,UAT,Business Administration,Management Information Systems,PMP,change control,taxonomy,technical design,governance,IT project management,ITSM,Infrastructure,claims,throughput,offshore,automation projects,Project Management,risks,security,ServiceNow implementation,Migrate,workflows,workflow automation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.