Service Administrator I

Job Description

Job Description

Job Brief:

The Service Administrator I develops proficiency in the full billing cycle as guided by the Service Admin Lead, ensuring accurate and timely processing of field tickets and invoices through collaboration with field technicians and other departments.

Duties & Responsibilities:

• Participates in training to gain knowledge on how to perform all assigned duties including processing tickets and invoices. Processes daily field tickets in enterprise resource planning (ERP) software system (IFS).
• Monitors and reports on Work in Progress (WIP) orders, referring issues to relevant managers for resolution.
• Acquires necessary approvals for field tickets and ensures all customer approved related coding is accurate and coordinated to the correct job.
• Creates an invoice for approved tickets and confirms accuracy of information.
• Works with branch managers and estimators for cost management.
• Liaisons and communicates with technicians to resolve any field ticket discrepancies.
• Works with purchasing/warehouse staff to reconcile material or inventory discrepancies.
• Participates/complies with company safety programs & company policies.
• Other duties as required.

Required Skills/Qualifications:

• High School Diploma or equivalent.
• Previous work experience in service administration and office administration.
• Familiarity with oil and gas service industry, specifically electrical and instrumentation trades is an asset.
• Proficient MS Office and experience with accounting and/or enterprise resource planning (IFS) software is an asset.
• Strong communication skills, ensuring approachability and professionalism.
• Good analytical skills with the ability to problem solve and work with a variety of people, both internal and external to the organization.
• Good customer service skills and a proactive approach to solving customer issues.
• Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.
• Collaborator: Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.