Credit Analyst

Credit Analyst

At Manhattan Beer and Beverage Distributors, our vision is to be the leading beer distributor in the market. Imagine building a business from the ground up, with nothing more than 1 truck, 4000 feet of warehouse space, 2 Beer Brands and a lot of determination! Simon Bergson, founder and owner of Manhattan Beer and Beverage Distributors, has done exactly this, growing our business over the last 40 years to exponential heights. Manhattan Beer and Beverage Distributors now has 1.5 million feet of warehouse space, the distribution rights to 300 brands, 400 trucks and services 15 counties. Our aim is to provide great service to all of our customers from the convenience store owner to our big chain operators, restaurants, bars and hotels. Hard work, grit and a "can do" spirit are our hallmarks. We couldn't do what we do without our team. Not only do we want to develop our brands and our business, we want to develop our people, making Manhattan Beer and Beverage Distributors a great place to work. It doesn't matter how large we get, we'll always be family. For this reason, we are committed to your success, coaching and development. Our business is growing and we need smart and talented people like you to help us get where we want to be!

Are you detail oriented, quick to learn and have superior time management skills? Are you a self-starter, critical thinker and willing to go the extra mile in an innovative department? If so, Manhattan Beer and Beverage Distributors is looking for a Credit Analyst.

The Credit Analyst performs crucial account review and maintenance, empowering the entire credit team and the organization to achieve financial health and profitability. As a Credit Analyst, you will play a key role in supporting our credit and collections efforts, helping ensure customer accounts remain current and in good standing. You'll manage account reviews, reporting, and customer communication, contributing to the overall financial success of our organization.

Key Responsibilities:

• Oversee the full accounts receivable cycle from delivery to resolution for assigned accounts
• Process online credit applications
• Maintain accurate account records and regularly update notes in the system
• Monitor and manage aging balances to ensure timely collections
• Prepare and analyze reports on key metrics, including returned checks, past-due accounts, and other KPIs
• Identify and flag accounts before they reach collections to help avoid third-party fees
• Respond promptly to internal and external customer inquiries via phone and email
• Handle high-volume call activity (approximately 1,500 monthly calls)
• Manage SLA compliance reporting
• Process customer payments and resolve discrepancies quickly and effectively
• Communicate directly with customers to address delinquencies and clarify account concerns
• Perform general administrative and clerical duties as assigned

Requirements:

• 23 years of experience in a high-volume credit, collections, or accounts receivable role
• Call center and customer service experience
• Proficiency in Microsoft Office (especially Excel); advanced skills a plus
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Critical thinking and problem-solving capabilities

Preferred:

• Bachelor's degree preferred
• Bilingual (English & Spanish) a plus

Hourly Salary: $19.00-$21.00 It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.