Store Associate

Job Title

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

What You'll Do

• Manage inventory operations, including receiving, organizing, and accurately counting merchandise.
• Conduct post-event inventory reconciliation and count-outs to maintain accurate stock records.
• Assist with loss prevention efforts by monitoring sales floor activity and helping mitigate theft.
• Deliver exceptional customer service by greeting customers, answering questions, and creating a welcoming shopping environment.
• Provide personalized product recommendations based on customer needs and preferences.
• Process transactions efficiently through several different POS systems while ensuring a positive checkout experience.
• Promote company and brand initiatives to drive customer engagement and sales.
• Maintain expert knowledge of products, collections, and brand partnerships within a fast-paced, evolving retail environment.
• Support daily store operations, including opening and closing procedures, and maintain visual merchandising standards.
• Assist in training team members and ensuring operational excellence during manager absences.

Who You Are

• Proficient in POS systems (Shopify) and payment processing (Square).
• Experience with inventory management, stock replenishment, and audits.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of sales techniques, upselling, and product promotion.
• Excellent time management and ability to multitask in a fast-paced environment.
• Ability to build customer relationships and deliver a positive shopping experience.
• Dependable team player with experience supporting store operations and key holder responsibilities.
• Ability to stand and walk for extended periods, bend/kneel/crouch/stoop to access low shelves, equipment, or maneuver, and lift & carry objects up to 30lbs.
• Flexible Availability: Full time role based on store needs and event needs. Typical weekly hours are 10am to 6:00pm for store needs and 10am to 7pm during events on weekends.

What We Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Flexible PTO

$24 - $24 an hour The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.