ATM Plus Teller

ATM Plus Teller

As an ATM Plus Teller you will provide assistance to members from a centralized location at our Corporate East Building through video transmission via the Interactive Teller Machine (ATM+). Duties and responsibilities include:

• Offering a positive, professional attitude while communicating effectively through on-screen technology.
• Engaging members and educating them on First Community products and services.
• Conducting member transactions that can be complex and require sound decision-making skills and approvals.

Position Requirements:

• Must be comfortable appearing on camera and have exceptional communication skills.
• Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
• Must possess analytical and technical skills to address questions and issues related to electronic services and ensure a smooth and efficient banking experience for our members.
• Through video transmission via the ATM+, process a variety of lobby and drive thru financial transactions including, but not limited to, deposits, payments, transfers, check cashing and withdrawals.
• Ensures that proper endorsements and identification are obtained and follows credit union policies and procedures.
• Monitor ATM+ to ensure they are working properly, alerting management of any operating issues.
• Must be able to work efficiently and accurately in a fast-paced virtual environment.
• Good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.
• Strong work ethic and integrity.
• Ability to effectively work and contribute to a positive team environment.
• Strong customer service skills.
• Careful attention to detail and strong organizational skills.