Teller/Retail Services Representative

Teller/Retail Services Representative

First State Bank is seeking a Teller/Retail Services Representative at our Baxter Road location in Chesterfield, MO. If you have customer service and previous banking experience, then you may be a great fit!

40 hours per week

Must have reliable transportation and flexibility for schedule changes.

Must be available to work one Saturday a month at a different branch location where needed.

Full-Time benefits will apply, including; medical, dental and vision insurance, paid sick and vacation, 401k, ESOP and more!

Duties and Responsibilities:

The Teller/Retail Services Representative will perform all duties required of a Teller/RSR by following policies and procedures set forth by First State Bank, including, but not limited to:

• Promotes and maintains a professional team atmosphere that enables all team members to grow, succeed and find job satisfaction.
• Supports customers in a prompt, courteous, and professional manner that meets or exceeds the bank's commitment to service and value by creating a welcoming environment for customers by doing the following:
  • Greet customers as they enter the bank.
  • Provide focused and friendly customer service.
  • Create an interaction where the customer feels valued and respected.
  • Build trusted relationships by demonstrating care and involvement during customer interactions.
  • Communicate clearly and politely to understand and anticipate customer needs, including referrals to other bank services referenced in below mentioned primary duties.
• Performs teller functions as needed within the Teller line including but not limited to:
  • Maintains and accurately balances cash and proper cash supplies in Teller drawer.
  • Accepts and completes customer transactions quickly and accurately.
  • Efficiently maneuvers all computer systems and equipment used in the Teller areas.
  • Follows all bank policies, procedures and regulations. Keeps up with modifications as needed.
  • Maintains and accurately balances the vault when it is assigned.
• Performs all retail services functions as needed including, but not limited to:
  • Establishes customer account relationships by opening various types of accounts such as checking, savings, certificates of deposits, IRAs, and merchant bankcards.
  • Has knowledge of the current IRA regulations with the ability to open and maintain new and existing IRAs.
  • Obtains and completes all necessary documentation for proper establishment of accounts.
• Obtains basic knowledge of various bank services including First State Wealth Advisors, First State Bank Mortgage, Commercial and Consumer loans in order to effectively promote and cross-sell all bank products and services.
• Completes required regulatory training and any additional training that is necessary for the proficiency of the Teller/Retail Services Representative position. Attends in-house training and completes online learning plans as outlined.
• Completes all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
• Adheres to all bank security and safety measures as stipulated in established security policies.
• Reports to the specific branch assigned to work at (branches and hours worked vary) and stays in contact with supervisor to ensure schedule is determined for the upcoming week.
• Arrives to work on time and takes breaks/lunches as designated.

Qualifications:

• High school diploma or general education degree (GED) required.
• One to two years related experience and/or training required.
• Two to four years related experience and/or training preferred.

First State Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.