Operations Coordinator

Operations Coordinator

MaidPro is seeking an organized, dependable, and customer-focused Operations Coordinator to support our growing team. This role is responsible for assisting with daily office operations, customer communication, scheduling coordination, staffing support, and sales follow-up in a fast-paced environment. The ideal candidate is professional, detail-oriented, comfortable multitasking, and confident communicating with both employees and clients. This position plays an important role in helping maintain efficient operations while supporting excellent customer service and company growth.

Responsibilities Include:

• Assist with daily office operations and scheduling coordination
• Handle incoming customer inquiries and provide excellent customer service
• Provide phone estimates to prospective clients and follow up with leads regarding cleaning services
• Assist with converting prospective clients into recurring customers through professional communication and follow-up
• Support client retention and service issue resolution
• Coordinate schedule changes and communicate updates to employees and clients
• Assist with applicant communication, onboarding coordination, and staffing support
• Maintain employee and client records accurately
• Assist with inventory tracking and ordering office and cleaning supplies
• Monitor office communication including calls, emails, and messages
• Help support a positive team culture by building strong employee relationships and helping promote employee engagement and retention
• Assist with planning employee appreciation activities, holiday events, team celebrations, and other morale-building initiatives

Qualifications:

• Strong communication and customer service skills
• Comfortable speaking with prospective clients by phone
• Excellent organizational and multitasking abilities
• Professional, dependable, and solution-oriented mindset
• Ability to remain calm and solution-focused in a fast-paced environment
• Comfortable handling confidential information
• Computer proficiency including email, scheduling systems, and basic office software
• Previous office, operations, staffing, customer service, or administrative experience preferred

What We Offer:

• Stable full-time daytime schedule
• Supportive team environment
• Opportunity for growth and increased responsibilities
• Fast-paced and engaging work environment
• Locally owned and operated business

This position is ideal for someone who enjoys organization, customer interaction, problem-solving, and being part of a growing team-oriented company. Compensation: $18.00 - $20.00 per hour

MaidPro was named one of the Top Franchises by Forbes, Entrepreneur and USA Today. MaidPro is also a proud member of the International Franchise Association, Canadian Franchise Association, and the New England Franchise Association.

The types of benefits that MaidPro employees receive include schedule flexibility, travel reimbursement, the ability to stay active and moving all day, and the freedom to work alone or with a partner (depending on location). We boast competitive industry wages, paired with individual tips and incentives.

Employees are provided support and tools by MaidPro franchisees; such as intensive training, uniforms, and cleaning supplies. Go as far as your ambitions can take you. You can grow your career within one great company. Join the MaidPro team today!