Accounts Receivable Representative

$16.85 - $24.05 per hour

Full-time

Lithia & Driveway

Role Description

The Accounts Receivable (AR) Representative serves as a key liaison between Lithia & Driveway and our customers, delivering exceptional service to parts and service accounts while managing a high-volume AR portfolio, driving timely collections, and resolving billing inquiries. This is a fast-paced, metrics-driven role supporting a high-volume customer base, requiring strong communication, efficiency, and the ability to resolve issues with minimal back-and-forth.

Qualifications

Experience in a high-volume communication environment (verbal & written)
Prior remote work experience required
Ability to quickly identify key information and drive efficient resolution
Working knowledge of Excel and SharePoint
Strong attention to detail, time management, and prioritization
Customer service, collections, or AR experience strongly preferred

Requirements

Manage and prioritize a high-volume AR portfolio across a large customer base
Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily
Drive timely payment collection while maintaining a strong customer experience
Handle inbound AR-related calls and billing inquiries with professionalism and urgency
Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth
Research and resolve service and parts billing discrepancies
Interpret and communicate third-party data exchanges clearly and effectively to customers
Maintain accurate records, reporting, and system updates (including Excel-based tracking)
Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows
Respond to both internal and external inquiries within established service-level timelines

Benefits

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Apply

Vacancy posted 3 days ago

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