Customer Retention Strategy Manager

Job Overview This role supports customer retention efforts by analyzing data and collaborating across functions to reduce customer churn among postpaid customers. It involves structuring analytical problems, developing churn intervention initiatives, and building arguments to gain collaborator consensus. The role leads the design and execution of testing and implementation plans for retention strategies with business leaders. Success is measured by the effectiveness of retention initiatives, impact on customer experience, and alignment with key company metrics. The work directly influences customer loyalty and contributes to improved organizational performance and customer satisfaction. Job Responsibilities Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn Lead projects that design and implement retention initiatives targeting specific customer segments or locations Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts Synthesize analytical findings into clear presentations that inform decision-making by business leaders Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Business, Finance, Accounting, Economics, Statistics, Engineering, Math, Physical Sciences or related field (Preferred) 2-4 years of experience working on customer-facing products or programs, or otherwise in a capacity responsible for ensuring positive customer experiences or business outcomes (Preferred) 2-4 years of related business strategy experience (Preferred) Knowledge, Skills and Abilities Argument Development (Required) Communication (Required) Cross-Functional Project Management (Required) Customer Insights (Required) Customer Retention (Required) Data Analysis (Required) Financial Analysis (Required) Collaborator Management (Required) Critical Thinking (Required) Qualifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required: Yes DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Base Pay Range: $86,200 - $155,500. Corporate Bonus Target: 15%. Benefits Medical, dental, and vision insurance Flexible spending account 401(k) plan Employee stock grants and employee stock purchase plan Paid time off and holidays Paid parental and family leave Family building benefits, backed-up care, and childcare subsidy Tuition assistance and college coaching Short- and long-term disability, voluntary AD&D, accident, life, disability, and long-term care insurance Mobile service and home internet discounts, pet insurance, commuter and transit programs Equal Opportunity Employment T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile