Project Manager (Shelton, CT - Hybrid)

Job Description

Job Description

Project Manager

Location: Shelton, CT 
Employment Type: Full‑Time (Hybrid)

About Mutual Security Credit Union

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $380 Million.

We exist to help our members and our communities thrive by providing thoughtful, reliable financial services rooted in integrity and respect. As an organization, we prioritize growth with purpose, supported by a proven commitment to internal development and career progression.

Our Workplace Culture

At MSCU, we believe our success is driven by our people. We work collaboratively across departments, prioritize open communication, and support one another in serving our members well. We are committed to creating an inclusive, respectful environment where employees are encouraged to grow, contribute, and build meaningful careers, not just hold jobs.

The Opportunity

As a Project Manager, you will help turn ideas into action by leading strategic initiatives and cross-functional projects that support the credit union’s goals. You'll partner with teams across the organization to plan, coordinate, and implement projects ranging from process improvements to technology enhancements, ensuring they are delivered successfully and provide meaningful value to employees and members. 

This role blends project leadership, problem solving, collaboration, and change management. You'll work with stakeholders across departments, vendors, and leadership teams to keep projects moving forward, remove roadblocks, and drive successful outcomes. It's a great fit for someone who enjoys organizing complex initiatives, bringing people together around a common goal, and helping the organization continuously improve and grow.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Major Responsibilities

Project Management

• Lead and manage strategic, operational, and technology-related projects from initiation through implementation and post-project review, ensuring alignment with organizational priorities and strategic goals.
• Develop project charters, business requirements, project plans, timelines, deliverables, budgets, resource allocations, communication plans, scope, objectives, milestones, and success measurements in collaboration with sponsors and stakeholders.
• Coordinate activities among internal departments, executive leadership, vendors, consultants, and third-party partners while managing multiple concurrent projects.
• Monitor project progress, budgets, resource utilization, timelines, risks, issues, dependencies, and mitigation strategies, and provide regular status updates to stakeholders.
• Facilitate project meetings, establish agendas, document action items, and monitor completion of assigned tasks.
• Manage project changes by evaluating impacts to scope, schedule, budget, resources, risk, and quality, obtaining appropriate approvals, and escalating significant concerns when necessary.
• Ensure project deliverables meet established quality standards and business requirements.

Business Process Improvement

• Collaborate with business units to analyze current processes, document current and future state workflows, and identify opportunities to improve efficiency, consistency, effectiveness, and member experience.
• Support implementation of process improvements resulting from project initiatives and facilitate cross-functional discussions focused on workflow optimization, operational improvements, and problem resolution.

Technology Implementation & Testing

• Coordinate implementation of new systems, applications, products, services, and technology enhancements, including requirements gathering, solution evaluation, planning, testing, and deployment activities.
• Coordinate user acceptance testing, track results and issues, and work with business units, Information Technology, vendors, application owners, and technical teams to validate outcomes and support successful solution delivery and adoption.

Stakeholder Communication & Change Management

• Develop and maintain effective working relationships across the organization while promoting collaboration, consensus-building, and alignment with organizational objectives.
• Communicate project objectives, timelines, expectations, risks, and outcomes to leadership, project teams, and stakeholders.
• Facilitate organizational readiness, training, and communication efforts necessary to support adoption of new systems, processes, products, services, and project deliverables.

Governance & Reporting

• Maintain project documentation, repositories, status reports, meeting minutes, and records while supporting portfolio reporting that provides management visibility into project status, resource capacity, and organizational priorities.
• Ensure project activities comply with Credit Union policies, governance standards, and regulatory requirements while contributing to continuous improvement of project management practices, methodologies, and reporting processes.

Credit Union Philosophy, Mission, & Compliance

• Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect, and Commitment to promote professional growth and prosperity within the organization and the neighborhoods we serve.
• To maintain Credit Union goals, it is the responsibility of each employee to strive for continuous process improvement and quality of service to internal and external customers.
• Abide by all federal, state and local laws including, but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCen); Uniform Commercial Code (UCC); Federal Reserve Bank; and the National Credit Union Administration (NCUA).

NOTE:  The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time. 

Position Requirements

1. Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field, or equivalent work experience.
2. 3-5 years of project management experience, preferably within a financial institution, credit union, banking, technology, or regulated environment.
3. Strong knowledge of project management methodologies, tools, and best practices.
4. Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile, Scrum, or other related project management certifications preferred.
5. Experience leading cross-functional projects involving multiple departments and stakeholders.
6. Experience managing technology implementations, business process improvements, or organizational change initiatives.
7. Vendor management and third-party coordination experience preferred.
8. Excellent organizational, planning, and time management skills.
9. Strong analytical, problem-solving, and critical-thinking abilities.
10. Excellent verbal, written, presentation, and facilitation skills.
11. Ability to prioritize multiple projects and shifting organizational priorities.
12. Proficiency with Microsoft 365 applications, including Teams, Excel, Word, PowerPoint, Planner, and related collaboration tools.
13. High degree of professionalism, integrity, confidentiality, and accountability.
14. Strong attention to detail and commitment to quality.

Physical and Mental Abilities:

1. Sitting most of the time.
2. The ability to occasionally lift, push, pull or carry up to 10 pounds.
3. Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
4. The ability to meet deadlines and maintain accuracy.
5. The ability to effectively interact with all personality types in stressful situations.
6. Excellent ability to communicate effectively.
7. Regional travel required.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Why Join MSCU?

In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes:

• Medical, Dental, Vision Plans
• Life and Accidental Death and Dismemberment Insurance (100% employer paid)
• Accident and/or Illness Disability Insurance (100% employer paid)
• 401(k) Plan with Company Contribution
• Vacation, Holiday and Personal Time Off Pay
• Birthday PTO Day
• Mental Health PTO Day
• Volunteer Day – One paid day a year to support the causes that matter to you!
• Gym Membership Stipend
• Employee Referral Program
• Education Assistance Program
• Employee Wellness Program
• Leadership and Employee Development Training Programs

How to Apply

Interested candidates please submit your resume with salary requirement.

MSCU is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.