Account Manager

ABOUT ANSERVE:

Anserve Inc. is a 24x7 HIPAA-compliant Call Center operating in a $30B industry. We are proud to have been recognized as a Top Ten company among our competition. From small startups to household brand names, Anserve Inc. has provided its professional range of answering services to a diverse business community since 1969. Anserve has always been a family business. We own and maintain a 12,000 square foot building with a staff of over 100 employees.

COMPENSATION AND BENEFITS:

We believe that our employees and our culture are the foundation of the work that we do.

• The base compensation range is $45k-55k per year.
• 401k with up to 4% Employer match
• Health Premium covered generously
• Dental, Vision, Accident, Critical Illness.
• Generous PTO package
• Tuition Reimbursement
• Referral Bonus
• Professional Training Environment
• Work with an Award-Winning Team
• Flexible Working Conditions
• A Family-Owned Company
• Advancement Opportunities
• Manager Development Programs
• Monthly Rewards/ Incentives
• Biannual Industry Rewards

JOB PURPOSE:

The Account Manager must be comfortable interfacing with clients through all virtual settings, phone, and in-person, as well as preparing for, and attending in-person client meetings, events, and trade shows. Customer Service is paramount as the Account Manager is client-facing and responsible for concise, collective communication, ensuring the client is properly heard and informed. The person in this role collaborates with inter-departmental peers and reports to the Senior Client Success Manager. This position is hybrid; it requires 3 days per week in office for candidates located within 30 miles from our Butler NJ office location. This position occasionally includes on-site client meetings, trade shows, or any other in-person interactions as needed.

DUTIES/RESPONSIBILITIES:

Account Management:

• Maintain the highest level of customer relationships, proactively finding opportunities for growth and providing expertise & guidance to all clients.

• Proactively contact existing customers. Comfortable with being assigned as a point of contact for a set of clients.

• Upon set goals, the Account Manager will initiate contact with clients by any means necessary for myriads of objectives, included but not limited to regular check-ins, requests to update information, reviews, etc.

• Review/update all customer account information in the Anserve Operations system and CRM system; inform clients about features they may not be aware of.

• Be able to create, use, and explain Anserve reports to internal departments and external stakeholders.

• Identify opportunities to grow business from our existing account base (overflow, appointment services, inbound text/email) and work with the Senior Client Success Manager on the next steps.

• Attend client meetings, virtually or in person, where needed.

• Communicate well and work closely with other departments and senior management to maintain a professional environment for colleagues and clients.
• Assist with creating sales presentations and any related internal and external marketing projects.

Performs other duties as assigned

REQUIRED SKILLS/ABILITIES:

• Adhere to Anserve’s core values: accountability, customer first, integrity, foster positive environment, team player
• Possess the natural ability to build and sustain relationships.
• Comfortable on the phone, detail-oriented, and able to document well.
• Optimistic and creative in “getting the job done” when times are difficult.
• Very organized, motivated, and results-driven.
• Accountable, articulate, and confident.
• Disciplined in a remote or office environment.
• Enjoy learning and drive for continuous self-improvement.
• Work both collaboratively and autonomously.
• A basic understanding of the healthcare industry is a plus.
• Excellent oral, written, and analytical skills.

EDUCATION AND EXPERIENCE:

• At least 3 years of customer service and/or account management experience.
• Bachelor's degree preferred.
• Working knowledge of Microsoft Products, CRM, able to learn/ pick up other tangent systems.

SUPERVISORY REQUIREMENTS:

• None
  
  
  

TRAVEL REQUIREMENTS:

• This position requires some travel (trade shows, in-person client meetings, etc.).

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.