Title Management Specialist (Auto Title East)

Job Title Management Specialist

The primary purpose of the Title Management Specialist classification is to, under general supervision, act as a cashier, review, approve and issue documents, and assist customers regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.

Job duties include:

• Assisting customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships, financial institutions), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.
• Reviewing documents submitted by customers to determine if sufficient evidence is presented in order to issue a certificate of title.
• Processing transactions, determining authenticity of documentation, issuance, and transfer of vehicle title documents.
• Answering questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters.
• Directing callers to appropriate section/department.
• Reviewing and approving all electronic titling transactions (e.g., duplicate, replacement, resale, retail, probate, court ordered titles) and verifying authenticity of the documents submitted.
• Utilizing the following resources in decision making: Ohio Department of Taxation Sales and Use tax laws, State and Federal laws pertaining to the import and export of motor vehicles, Ohio Department of Natural Resources laws and regulations pertaining to the sale and use of watercraft, Ohio State Highway Patrol policies and procedures for salvage and rebuilt motor vehicles, Probate requirements for Ohio counties, motor vehicle titling requirements for other US states, and Bureau of Motor Vehicle fraudulent document procedures.
• Acting as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts).
• Balancing cash drawer and maintaining daily records of all transactions (e.g., purchase of vehicle title, legal, and official documents).
• Consistently meeting cash handling and balancing standards.
• Entering and interpreting data from legal documents and vehicle titles on computer and verifying the accuracy of data.
• Performing a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files).
• Maintaining regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Major worker characteristics include:

• Knowledge of office practices & procedures; agency policies & procedures; government structure & process.
• Skill in transcription; typing; word processing; equipment operations.
• Ability to deal with problems involving several variables in familiar context; interpret variety of instructions in written, oral, picture, or schedule form; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; copy records precisely without error; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

Minimum class qualifications for employment include:

• High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional requirements include:

• No special license or certification is required.

Supervisory responsibilities are:

• Non required.

Unusual working conditions include:

• May occasionally work on weekends.

Benefits include:

• 13 Paid Holidays
• Paid sick, vacation, and personal leave
• Up to $30,000 in Tuition Reimbursement
• Public Service Loan Forgiveness
• 8 weeks of Paid Family Leave
• Employee Wellness Solutions
• Comprehensive and affordable medical, dental, vision, and behavioral health all-in-one package
• Family Forming Program: Adoption and Fertility Benefits
• Reduced Deductible Incentive
• Life Insurance
• 14% Employer contribution to Ohio Public Employees Retirement System
• Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Free COTA Bus Pass

Employer: Franklin County Clerk of Courts

Address: 373 South High Street Columbus, Ohio, 43215